YOUR 100% SATISFACTION IS OUR PRIMARY GOAL
WE HAVE A 30 DAY MONEY BACK GUARANTEE
LIMITED LIFETIME WARRANTY
ON OUR PRODUCTS
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
FOR INTERNATIONAL ORDERS
FOR CANADA AND MEXICO, YOU CAN ORDER NORMALLY, WE SHIP DIRECT AND THERE ARE RETURNS AND LIMITED WARRANTIES. For Very Large Items such as crates, cages, pens and large beds that we do not ship to Canada and Mexico you could use the Bongo service.
FOR ALL OTHER COUNTRIES AND ALL OUR OTHER PRODUCTS , WE SHIP BY BONGO INTERNATIONAL PARCEL AND MAIL FORWARDING SERVICE YOU WILL HAVE TO SET UP AND ACCOUNT WITH THEM BEFORE ORDERING Click on the international flag logo on the right to proceed with that.
ALL INTERNATIONAL SALES ORDERS ARE FINAL, THERE ARE NO RETURNS AND NO MANUFACTURERS WARRANTY,.
Duties and Taxes
International orders are subject to duties and taxes. Any taxes or customs are the responisibilty of the customer. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.
. If you have any questions, please feel free to send us an email.
Step-By-Step Order Guide for Using Bongo to get your order sent to you:
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Please note that all orders are processed the following business day regardless of shipping method selected.
Please keep your order number to use in the Track Your Order section of the site, approximately 2-3 days after your order date.
If you want faster shipping by Next Day Air or 2nd Day Air Please call and order by phone, these options are not available on the shipping cart as they are more expensive.
ALL SHIPPING FROM CINCINNATI, OHIO
FREE SHIPPING BY UPS
ON ALL ELECTRONIC PRODUCTS
FOR ORDERS OVER $150.00
$7.99 SHIPPING FOR ORDERS UNDER $150.00
FOR THE LOWER 48 US STATES
ALL PRODUCTS BELOW WILL INCUR A SHIPPING COST
Heavy Wire Products, Booster Bath and Ramp, Dog Beds, Med to Ex Lg Dog Door Products, Dog Dishes and feeders, Dog Ramps, Ladders & Steps , Dog Life Jackets, Dog Carriers, Strollers, Dog Gates(except Dynamic Accents Products) Dog Crates Pens or Cages and all Cat Products except electronics. We keep our prices as low as possible for your benefit. We do not inflate ship costs, you can see what it actually costs to ship. The shipping cost for these products is based on the item weight and destination. They are calculated by a UPS calculator on the website during the checkout process. After you put you product in the cart and them in your address on the order form you will get the shipping price
IF YOU ARE IN CANADA,
We do not usually ship the big products to Canada, Dog Crates, Dog Gates, (except Dynamic Accents Products), Ramps,Ladders & Steps, Ideal Products, Petmate products, Booster Bath Products and Dog Strollers. We can give you a shipping quote by UPS and do custom orders by phone for some of these products to Canada .
Call Toll free 866-698-2678 for Quote week days only
We now offer International Shipping Worldwide through Bongo. If you are interested in international shipping CLICK HERE for more details
I want to thank you for your prompt responses and the clarifications. We have used your products and have been happy with their results. We just need to update every once and a while and want the old to work with the new. Thanks again
ATTENTION FENCE BUYERS HAVE YOU ORDERED ENOUGH FLAGS & WIRE?
ORDERING INFO OR ERRORS
COMPLETE INSTRUCTIONS FOR ORDERING
PLEASE READ, IF YOU HAVE ANY QUESTION WHILE ORDERING
There are 3 pages to the order process. 1-Shipping Info, and Payment Info, 2-Review page and 3-Receipt page
Always click the "NEXT BUTTON" on the bottom of each page of the order form, to move yourself to the next page. Clicking the Checkout Button will always take you back to the shipping page (Do NOT Click Checkout after you are on the order form to move to the next page, always click the NEXT BUTTON)
On the Shipping and Payment Page after filling out your Shipping Address, chose the Correct shipping method for you, UPS is the default method In the Payment Section, please fill out the CORRECT Billing Address and card information. If the shipping and billing addresses are different,please 866-698-2678 call for approval if they are the same you can tick the little box above the address and then fill in your card info including the 3 digit CVV code from the back of your card (please make sure that the address you put on as the billing address is the one your bank has for the card you are going to use)When finished the shipping and billing information then click the “NEXT BUTTON" to move to the Review Page,
On the Review Page please make sure all your information is Correct then, click the "SUBMIT BUTTON" (ONE TIME ONLY) to send the card payment for processing,
When your payment is processed successfully, you will get a Receipt Page, please Print that page as there will be no receipt arriving with your purchase. Then click the "DONE BUTTON, so we will be notified of your order for shipment.
YOU MUST CLICK THE DONE BUTTON ON THE RECEIPT PAGE FOR ANY ORDER TO BE COMPLETED and you to get your purchase receipt by email.
IF YOU ARE NOT ABLE TO DO THAT OR HAVE ANY OTHER PROBLEMS, PLEASE CALL 1-866-698-2678 AND WE WILL HELP YOU COMPLETE YOUR ORDER
If using INTERNET EXPLORER as your Browser, moving from page to page on the checkout process will be slower. After you hit Submit you could get a blank white screen for a short time, could be up to 30 sec. Please be patient it will move to the Receipt page. If you are having alot of problems clear your cashe and cookies and start the order again. When moving between pages of the order form you also may see a gray security dialog boxthis is form your computer, if so, click either yes or no, to proceed to the next page.
Google Chrome or Mozilla Firefox are MUCH faster browsers with less hassles.
2. CONFIRMATION OF ORDER
You will receive an email with your purchase RECEIPT from sales @ k9electricdogfence. com (no space) . Please keep this receipt for warranty purposes, as there will be no receipt in your package. If the product is shipped by UPS, you will receive an email with your SHIPPING & TRACKING information, from bc @ k9electricdogfence.com (no space) . If the Product is shipped by USPS (at our discretion) you might not receive a shipping email. Call us for your tracking numbers. Please make sure that these 2 email addresses are added to your email safe contact list for the email address you put on this order, to ensure that these messages get to you.
3. TO CORRECT OR CHANGE THE INFORMATION ON YOUR ORDER
If you want TO CHANGE ANYTHING in your order such as products, addresses or card info,Then click the VIEW CART button, on the right side margin of the page to go back to your Shopping Cart make any product adjustments there.Click the CHECKOUT Button to go back to the Shipping Page and billing page to make any address or shipping changes.Then click NEXT button to go to the Review page to Verify everything. Then hit SUBMIT (ONE TIME ONLY) to process your order.PRINT your Receipt -Then Click DONE
4. THE REASONS FOR AN ERROR MESSAGE DURING THE ORDERING PROCESS
Error messages usually appear at the top of your order form and they are coming from the credit card processor or your bank. They usually show up after you have pushed the Submit button. If you get an error message DO NOT press Submit again until you have made an attempt to resolve the problem.
Please read the information below for a solution to the problem and what the messages means. If none of these solutions work for you, PLEASE GIVE US A CALL AT 1-866-698-2678 to resolve the issue and help you complete your order.
The most common error messages are:
Authorization was successful but the transaction was aborted due to AVS Failure. This message is coming from your bank. It will mean either of two things:
A. The address that you put in the Billing address is NOT CORRECT. It does not match the address that your bank has on file, for the card you are using for this order. PLEASE RECHECK the Billing address to make sure it is correct BEFORE resubmitting. Examples might be maybe you have moved recently and the bank has your old address on file for that card? Or you are using a corporate card with you home address? The street number and the zip code must match what the bank currently has on file.
B. The 3 digit code from the back of your card (after the last four digits of the card number) that you put in for the CVV number on the billing information page is NOT CORRECT. Please recheck and correct the CVV number before resubmitting your order? If it is blurry or not clear on your card, please use another card. The transaction will not complete without a correct CVV number. The best way to resolve this error is to go back and make sure the billing address and CVV number are correct and match the banks record
ERROR # 56
ERROR # 91
ERROR # 221
ERROR # 34
YOUR DATA IS SAFE AND SECURE
What does PCI Compliant with SecurityMetrics Mean?
The Payment Card Industry Data Security Standard ( PCI DSS) is a worldwide information security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC). The standard was created to help organizations that process card payments PREVENT credit card fraud or identity theft through increased controls around data and its exposure to compromise. The standard applies to all organizations which hold, process, or pass cardholder information from any card branded with the logo of one of the card brands.
Validation of compliance can be performed either internally or externally, depending on the volume of card transactions the organization is handling, but regardless of the size of the organization, compliance must be assessed annually. Organizations handling large volumes of transactions must have their compliance assessed by an independent assessor known as a Qualified Security Assessor (QSA) such as SECURITYMETRICS, while companies handling smaller volumes have the option of self-certification via a Self-Assessment Questionnaire (SAQ). In some regions these SAQs still require signoff by a QSA for submission.Enforcement of compliance is done by the bodies holding relationships with the in-scope organizations. Thus, for organizations processing Visa or Mastercard transactions, compliance is enforced by the organization's acquirer, while organizations handling American Express transactions will deal directly with American Express for the purposes of compliance. In the case of third party suppliers such as hosting companies who have business relationships with in-scope organizations, enforcement of compliance falls to the in-scope company, as neither the acquirers nor the card brands will have appropriate contractual relationships in place to mandate compliance. Non-compliant companies who maintain a relationship with one or more of the card brands, either directly or through an acquirer risk losing their ability to process credit card payments and being audited and/or fined
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ORDER ONLINE OR CALL
CALL IF PROBELMS WHEN ORDERING
Click View Cart Here to Review or Change order
Note: All prices in US Dollars
SAFE AND SECURE SHOPPING
100% SECURE SHOPPING
ORDER ONLINE OR CALL TO ORDER
Visa, Mastercard, Discover, PayPal Accepted.
If you have any questions please give us a call at the above number. We would be more than happy to help you.
We are continuously adding new products, so we hope you will visit us often.
Thank you for visiting us.
Please BOOKMARK OUR SITE or SAVE IT IN YOUR FAVORITES
Welcome Canadian Orders
Welcome Canadian Orders
FOR SHIPPING INTERNATIONALLY
SHIPPING OUT OF NORTH AMERICA
BILLING ADDRESS AND RATES FOR INTERNATIONAL ORDERS
FOR BILLING ADDRESS ON INTERNATIONAL ORDERS USING BONGO SHIPPING
The Bongo widget works much better when you use Mozilla Firefox as your browser.
For the BILLING ADDRESS on the Order form, please use your correct billing address that the bank has on file for your credit card, .
Put your region state or province, beside your city name, in the CITY FIELD , then put OTHER in the STATE FIELD (from the drop down menu),
Select Your Country in the COUNTRY FIELD . Only if you do not have a Postal code in your country address, put N/A in the POSTAL CODE FIELD.
There will be problems with processing the order, if you do not have a valid Bank Verified Billing address for the credit card you use.
TO GET SHIPPING RATES GO TO THE BONGO APPLICATION ABOVE. It is on the second page of the application where you fill out your name and address. You will also need the weight of the item you are purchasing. You can find that on the view cart page beside the item in you cart.
Any taxes or customs are the responisibilty of the customer with Bongo.
FOR INTERNATIONAL ORDERS ALL SALES ARE FINAL AND THERE IS NO MANUFACTURERS WARRANTY OR NO RETURNS
SHOP BY PRODUCT BRAND
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I would be happy to share our experience, to help others know that there are good quality products and a professional company, that they can feel comfortable dealing with. A reputable business that wants to take good care of their customers. Thank you. I appreciate your professional service.
I owe you a Very Big THANK YOU! Your K9 electric dog fence is the greatest thing. We fenced in 4 acres. My Great Dane Cléo has not ran away since. Training was super easy and fast. I'm sure it's saved her life (and ours also). Without K9, I don't think we would have found a way to keep her home.
REASONS TO BUY FROM US
BEST PLACE TO BUY PET PRODUCTS
Reasons to Buy From K9 Electric Dog Fence & Dog Products
YOUR 100% SATISFACTION IS OUR PRIMARY GOAL
WE HAVE A 30 DAY MONEY BACK GUARANTEE
LIMITED LIFETIME WARRANTY
ON OUR PRODUCTS
SEARCH BY SKU AND PRICE
PUT IN PRODUCT SKU IN SPACE IF POSSIBLE