WHAT PAYMENT METHODS DO YOU ACCEPT?

ANSWER- We accept Visa , Mastercard and Discover credit cards and debit cards ( if you use a debit card please notify your bank of the transaction so they will allow it to go through. We also offer Paypal. If you have a Paypal account set up, they accept Visa, Mastercard, Amex and Discover Card or bank deductions.when using Paypal come back to our site to complete the order. We do not take checks or money orders. Payment is immediate, when you click the submit button on the order form. For problems or ERROR messages with getting the credit card to process or complete the transaction, see the order form page below the shopping cart for the most common problems and solutions

ANSWER- We ship from Cincinnati Ohio 45248, For most of our products, Exceptions are Ideal dog doors are shipped from California Mr Herzher dog crates shipped from Alabama and Gun Dog House Dog Doors are shopped from Minnissotta 

HOW LONG BEFORE MY ORDER WILL BE SHIPPED?

ANSWER- We aim to ship one business day after the order date but two business days after the order date at the latest. Unless the products is not in stock.

HOW LONG WILL THE PRODUCT TAKE TO GET TO ME, ONCE IT IS SHIPPED?

ANSWER- Between 1-4 day in Lower 48 states depending on you location and how far you are from OHIO.  PLEASE SEE THE CHART BELOW For Canada, Mexico, Alaska and Hawaii it is 6-10 business days

WHAT SHIPPING METHODS DO YOU OFFER?

 ANSWER- When you order onlline in the site shopping cart, we offer you a choice of UPS Ground to Lower 48 US States and USPS Priority Mail to Alaska, Hawaii and Outlaying Islands. We offer only USPS Priority International shipping to Canada and Mexico  . 

If you call and order on the phone, we can also do Next Day Air  or 2nd Day Air by UPS, but you are responsibe for the total shipping costs. PLEASE SEE THE SHIPPING SECTION BELOW FOR FULL DETAILS.

We now offer International Shipping Worldwide through Bongo. If you are interested in international shipping CLICK HERE for more details.Or go to the international orders Page for more information

DO YOU SHIP OUTSIDE OF THE CONTINENATL USA?

ANSWER- For most products , we ship outside the lower 48 USA states, by USPS  to Alaska , Hawaii Puerto Rico and our lying USA islands, Canada, Mexico, for other international locations you must signup to use our BONGO freight forwarder who will ship our products anywhere in the world.

 DO YOU OFFER ORDER PICK UP?

ANSWER -Yes only if you phone in your order first. Then you can pick the order up the following day at the warehouse in Cincinnati, Mon to Fri 9-5. You can not purchase or pay for any thing at the warehouse. You bring with you a copy of your order email receipt which you receive at the time of the order. You will be given the address of the warehouse and directions at the time of the order.

DO YOU OFFER FREE SHIPPING?

ANSWER- YES , There is free shipping to Lower 48 US States only, on all electronic products with a cart value of over $150.00, if under $150.00 then, there is a $7.99 shipping charge, except extra wire and staples.

For extra fence wire, staples, beds, doors, cages, gates, pens, ramps, feeders and wateres, strollers, baths, crates, lifejackets, the cost of shipping is calculated by a UPS calculator in the shopping cart order form, at the time of checkout,based on product dimensional weight and your locaton. You can see the amount of shipping,  when you  put the product in the cart and fill in your  shipping address before you proceed to the next page of the order form.  

WHAT IF YOU PRODUCT IS NOT IN STOCK?

ANSWER We will notify you as soon as possible. You will be given an idea of when the product is expected in stock again. We can hold your order till it comes in stock again which is usually about a week. If the manufacturer has a back order on the product, it could be longer,  in that case you can cancel, the same day, your order if you would like or wait for the product to come in.

WHAT IS YOUR RETURN POLICY?

ANSWER-  We have a 30 day money back guarantee where we return all your money minus our expenses for the shippiing to get the product to you and the 5% processing fee  the credit card processsor takes. There are no returns on wire, apparel, used pet beds, feeders and waters and carriers. PLEASE SEE THE RETURNS PAGE FOR FULL DETAILS

WHAT IS YOUR EXCHANGE POLICY?

ANSWER  - We do not do exchanges. if you made a mistake . You must reorder the correct item  you wanted and you must return what you ordered following the normal return policies . If you find the mistake the same day as the order, we can cancel your order same day and you can reorder the correct item(s) .

 There is no Returns or Exchanges or Manufacturers Warrenty for International Orders.

Shipping Policy for

The Products of K9 Electric Dog Fence  

K9 Electric Dog Fence uses UPS and USPS for shipping of the products you purchase. We ship to any UPS acceptable address in the US. Some of the smaller items may be shipped by USPS Priority mail in the USA and K9 Electric Dog Fence and Dog Product reserves the right to choose which shipping method.  We ship USPS to Canada and Hawaii and Alaska UPS and USPS will not ship to post office boxes. We do not ship outside of North America. 

All Orders will be shipped on the first business day  FOLLOWING the Order date, from Cincinnati, Ohio. Except for orders that are shipped directly from the manufacturer they could take 3-5 days longer.

SHIPPING TO LOCATIONS IN THE UNITED STATES( LOWER 48 STATES)

The Name on your invoice, credit card statement and the label on your parcel will say either K9 Electric Dog Fence or Strategic Sales

ORDERS OVER $150.00 SENT TO ANY ADDRESS IN THE LOWER 48 US STATES,  WILL BE SHIPPED BY UPS GROUND FREE ( See the Exceptions Below)

ORDERS UNDER $150.00 SENT TO ANY ADDRESS IN LOWER 48 US STATES, WILL HAVE A SHIPPING COST OF $7.99  PLEASE NOTE THE EXCEPTIONS BELOW

IF YOU WANT SHIPPING BY UPS 2ND DAY AIR AND NEXT DAY AIR AND YOU LIVE IN THE LOWER 48 US STATES, PLEASE CALL WITH YOUR ORDER. ALL ORDERS SENT UPS 2ND DAY AIR, ARE 2 BUSINESS DAYS AND DOES NOT INCLUDE WEEKENDS 

EXCEPT FOR  

Booster Bath and Ramp, Dog Beds, Dog Door Products, Heavy Wire Products, Dog Ladders, Dog Strollers,  Dog Gates, Crates or Cages. The shipping cost for these products is based on  the item weight and destination. They are calculated by a UPS calcualator on the website after you put in your address on the order form. 

There is an extra  $8.50 shipping cost on extra or heavy large items

(eg 48-54 "  crates)

This will take approximately 3-5 business days or less to arrive by 5.00pm on the day of delivery.

(See Map Above)

  A UPS tracking number will be provided for you to your email from this email address

                                                              OR

after the product has been shipped by UPS, so please make sure that you fill in your e-mail address on your order form. You can track your order on the UPS.com website.  Generally any orders( small items) shipped by USPS Priority Mail will not receive a shipping notification or tracking number unless requested these can be tracked on USPS.com website 

You will need to go to www.UPS.com online to track the order, it cannot be tracked on this website. 

Our shipping is originating from a warehouse in Cincinnatti, Ohio. There will be no taxes or customs duties for anyone purchasing in the United States.

Actual Shipping charges for merchandise, which is shipped back to us, due to an Incorrect Address (provided by the customer), will be billed to your credit card.  

Due to costs associated with processing an order, all orders cancelled prior to being shipped will be charged a 5% processing fee.  

If you cancel your order after K9 Electric Dog Fence has shipped it, you will be responsible for the Actual costs associated with shipping it. 

 Refusing to accept the delivery of your K9 Electric Dog fence order, does not constitute a cancellation of that order. You will be responsible for all the actual costs associated with shipping the order to you. The refund that you will receive is for the amount of the merchandise returned to us minus a 5% processing fee and  actual shipping costs. 

 FOR SHIPPING TO ALL USA LOCATIONS OUTSIDE OF LOWER 48 US STATES 

ALASKA AND HAWAII, OUTLYING ISLANDS and APO addresses BY USPS ONLY

 YOU WILL RECIEVE A SHIPPING AND TRACKING NUMBER NOTIFICATION FROM THIS EMAIL,

                                                              OR

SO PLEASE MAKE SURE YOUR EMAIL ADDRESS IS CORRECT ON THE ORDER FORM THE EMAIL WILL BE FROM K9 ELECTRIC DOG FENCE . THESE USPS SHIPMENTS CAN BE TRACKED ON THE UPS.COM WEBSITE

The Name on your invoice, credit card statement and the label on your parcel will say either K9 Electric Dog Fence or Strategic Sales.  

 The Shipping special of free shipping for orders over $150 and $7.99 for orders under $150 is NOT offered to these locations.

The shipping rates wil automatically be placed on the order form once you choose the option for Alaska and Hawaii.

E-mail us using the Form on the CONTACT US page, before you order,  if your have any questions re your shipping  or what  you would like to order. 

 If we have a question with your order, we will hold shipment until you can be contacted. 

If you have any questions email us.  We will get back to you ASAP. 

If any items you order are currently out of stock you will be notified with the expected shipping day of the out of stock item(s).   

Actual Shipping charges for merchandise, which is shipped back to us, due to an Incorrect Address (provided by the customer), will be billed to your credit card.  

Due to costs associated with processing an order, all orders cancelled prior to being shipped will be charged a 5% processing fee.  

If you cancel your order after K9 Electric Dog Fence has shipped it, you will be responsible for the Actual costs associated with shipping it. 

 Refusing to accept the delivery of your K9 Electric Dog fence order, does not constitute a cancellation of that order. You will be responsible for all the actual costs associated with shipping the order to you. The refund that you will receive is for the amount of the merchandise returned to us minus a 5% processing fee and  actual shipping costs. 

SHIPPING INSURANCE FOR UPS SHIPMENTS

All UPS Shipments are insured up to $100.00 of the cart value for no charge, by default. If you require more insurance than that, you must request it on the order form by picking yes in the shippin insurance question so that we declare the entire value of the order to UPS for the insurance to be added. UPS insurance rates are no charge up to $100.00 cart value  and $2.25 up to $299.99 cart value then goes up $.75 per $100.00 of cart value see chart below for rest of rates.

LOWER 48 STATES BY UPS

$0 .00     - $99.00 =$0 
$100.00 - $299.99 =$2.25
$300.00 - $399.99 =$3.00
$400.00 - $499.99 =$3.75 
$500.00 - $599.99 =$4.50 
$600.00 - $699.99 =$5.25

$700.00 - $799.99 =$6.00
$800.00 - $899.99 =$6.75
$900.00 - $999.99 =$7.50
$1000.00 - $1099.99 =$8.25 
$1100.00 - $1199.99 =$9.00 
$1200 AND HIGHER   = $9.75

Shipping to Canada

The name your invoice and the label on your parcel will say K9 Electric Dog Fence but the name on your credit card statement will say K9 Electric Dog Fence .

People purchasing in Canada will not  be charged GST and PST or HST taxes, appropriate to their Province. People purchasing in Canada could incur customs duties and taxes appropriate to their Province, which will be the responsibility of the buyer when they receive the parcel delivery  . 

 The Shipping special of free shipping for orders over $150 and $7.99 for orders under $150 is NOT offered to any  locations in Canada

K9 Electric Dog Fence ships items to Canada by USPS (United States Postal Service)only at your cost 

Check out those USPS options to CANADA, that you can choose on your check out order form as well as  the insurance options, there are 2 options (See Below)  USPS Priority  Mail International is the best rate and time for delivery or USPS Express Mail international is fasted  for delivery of your Dog Products. 

The calculations are based on the weight of the product in your shopping cart and will be calculated for you on your order.

The insurance is optional you can choose it on your order form (see below) and is based on the total value of the product in your shopping cart.

USPS Shipping Methods to Canada

PRIORITY MAIL INTERNATIONAL - takes 6- 10 Business days and can be insured base on rates in the chart below Recommended)

 You will recieve shipping information and tracking Number by e-mail after your products are shipped, from

So please make sure your email address is correct on the order form and watch for this email, as it could go to your junk mail. You can track your packages on USPS.COM then on CANADAPOST.CA  websites.

Insurance Rates For USPS   there is not free coverage for USPS 

To CANADA BY USPS

$0 - $50.00=$2.45 
$51.00 - $100.00 =$3.60 
$101.00 - $200.00 =$4.75
$201.00 - $300.00 =$5.90
$301.00 - $400.00 =$7.05
$401.00 - $500.00 =$8.20 
$501.00 - $600.00 =$9.35 
$601.00 - $675.00 =$10.50

$6.75.00 - $750.00 = $11.70

E-mail us using the form on the CONTACT US page, before you order,  if your have any questions re your shipping  or what  you would like to order.

If we have a question with your order, we will hold shipment until you can be contacted. 

If you have any questions email us   We will get back to you ASAP. 

If any items you order are currently out of stock you will be notified with the expected shipping day of the out of stock item(s).  

Shipping charges for merchandise, which is shipped back to us, due to an Incorrect Address (provided by the customer), will be billed to your credit card. 

 Due to costs associated with processing an order, all orders cancelled prior to being shipped will be charged a 5% processing fee. 

 If you cancel your order after K9 Electric Dog Fence has shipped it, you will be responsible for the actual costs associated with shipping it.  

Refusing to accept the delivery of your K9 Electric Dog fence order, does not constitute a cancellation of that order. You will be responsible for all costs associated with shipping the order to you. The refund that you will rece

USPS Shipping Methods to Mexico

USPS PRIORITY MAIL INTERNATIONALTo Mexico - takes 6- 10 Business days and can be insured base on rates in the chart below Recommended)

 You will recieve shipping and tracking number information by  e-mail after your products are shipped, from

                                          OR

So please make sure your email address is correct on the order form and watch for this email, as it could go to your junk mail. You can track your packages on USPS.COM

E-mail us using the form on the CONTACT US page, before you order,  if your have any questions re your shipping  or what  you would like to order.

If we have a question with your order, we will hold shipment until you can be contacted. 

If you have any questions email us   We will get back to you ASAP. 

If any items you order are currently out of stock you will be notified with the expected shipping day of the out-of-stock item(s).  

Shipping charges for merchandise, which is shipped back to us, due to an Incorrect Address (provided by the customer), will be billed to your credit card. 

 Due to costs associated with processing an order, all orders cancelled prior to being shipped will be charged a 5% processing fee. 

 If you cancel your order after K9 Electric Dog Fence has shipped it, you will be responsible for the actual costs associated with shipping it.  

ive is for the amount of the merchandise returned to us minus a 5% restocking fee and shipping costs.

 SHIPPING TO ANYWHERE OTHER THAN NORTH AMERICA

WE NO LONGER SHIP DIRECTY TO ALL LOCATIONS OUTSIDE OF THE  NORTH  AMERICA  EXCEPT US STATES AND PROPERTIES AS WELL AS APO ADDRESS.

FOR SHIPING TO OTHER COUNTRIES IN THE WORLD PLEASE GO TO OUR INTERNATIONAL PAGE FOR INSTRUCTIONS ON SHIPPING

YOUR SATISFACTION IS OUR  PRIMARY GOAL!

Return Policy and Warranty Information

Your 100% Satisfaction Is Our Goal

30 Day Money Back Guarantee

If for any reason you are not satisfied with your purchase, you have 30 days from the original purchase date to return the product for a full refund, less shipping costs and a 5% processing fee. No returns after 60 days.

BEFORE RETURNING ANY ITEMS PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RMA NUMBER TO THE OUTSIDE OF THE PACKAGE.

EXCEPTIONS

The exception to this is:

There is no returns or refund for individual Wire Rolls, Beds, used Feeders and Waterers or Pet Apparel, Carriers, Lifejackets, or Pet Waste Disposal Products for sanitary reasons, for some of these call the manufacturer direcly see your packaging for the phone numbers or call us for the customer service numbers,

Also for sanitary  reasons there is also no returns or refunds on pet beds unless they are unopened and still in the sealed box they came in.

 For KH pet beds they are Returnable ONLY if in sealed, unopened box, refund will be based on inspection,

 For KH deal with the manufacturer directly if product has a defect.

 Returns for Kidco Products, Cardinal, North States and Simpson Ventures ( Mr Herzher's) are handled directly with the manufacturer, check your packaging for the phone number, If we have to do a return there will be a 15% restocking fee.

FOR RETURNS E-mail us using the CONTACT US Page Form 

We will issue you a Return Merchandise Authorization number (RMA) to ensure proper processing.

Simply ship the defective unit by insured U.S. Mail ,or UPS to the address below . Make sure your get a tracking number.

Please Read All the correct procedures for returns below.

Contact us using the CONTACT US Page form when you have shipped with your tracking number.

After the 30 days are up you will have to rely on the limited lifetime warrenty to solve any problem. 

K9 Electric Dog Fence 

c/o Innotek Direct

125 W Crescentville Rd.

Cincinnati, OH 45246

If you are not completely satisfied with your purchase, simply contact us within 30 days of your invoice date for a no hassle exchange or return.

Please follow these instructions to qualify for a return or exchange:1)E-mail us using the form on the CONTACT US page, with the following information:

• Current Date 
• Full Name
• Phone Number
• Email Address
• Order Number
• Date of Order
• Name of the product you are returning
• Reason for the return
  
  NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed.

 RETURN POLICY

• Request for returning an item must be submitted within 30 days of the invoice date(the date the order was placed).
• Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to, along with an RMA Number
• We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages.
• Make sure to NOTIFY US BY PHONE OR EMAIL WHEN IT IS SHIPPED BACK TO US with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and please package with appropriate packing material for safe shipment..
• Except in the case of a manufacturer's defect, RETURN SHIPPING CHARGES are NOT Refundable and INITIAL SHIPPING COSTS paid to get the product to you are NOT refundable.
• Credit card processing fees on the original item will not be refunded , these are 5% of the original order total.
• A 15% restocking fee will be charged if the product is returned unclean
• All return items must be in "re-sellable condition" ** to qualify for a return or exchange.
• Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.
• If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.
• If the item is found not to be in re-sellable condition or if pieces of the set or system are missing, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.

• Returns must include a copy of the original invoice with the "RMA Number" and "Reason for Return" written on the invoice.
• Returns must include all components and wrappings of the original manufacturers' package. 
• After preparing your package for shipment, you must have the "RMA Number" labeled on the outside of the box in the lower left-hand corner. 
• For your protection, we strongly suggest you insure your package for shipment. K9 Electric Dog Fence cannot be responsible for returned packages that are lost in the mail
  If you have any questions or would like to check the status of a return, please email us   
• REMINDER: BEFORE RETURNING ANY ITEMS PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RMA NUMBER TO THE OUTSIDE OF THE PACKAGE.

 ITEMS RETURNED ---

• DAMAGED OR SOILED,
• WITHOUT A RETURN AUTHORIZATION NUMBER (RMA)
• MORE THAN 30 DAYS AFTER THE ORDER DATE OR THE DATE THE RMA NUMBER WAS ISSUED
• WITHOUT CONTACTING US IN EXCESS OF 30 DAYS FROM THE DATE OF THE ORDER  

MAY BE REFUSED OR WILL INCUR A 20% SERVICE FEE

THERE ARE NO RETURNS AFTER 60 DAYS FROM PURCHASE DATE.

We can ship UPS Next Day, 2nd Day, etc. at the actual shipping costs. If you call to order.

We ship to Alaska, Hawaii  and  outside the USA to Canada, Mexico and Caribbean via United States Postal Service Priority Mail and United States Postal Service Priority International. The rates can be reviewed at www.usps.com. Average delivery time is 6 to 10 days. We can email you the Postal tracking number. For countries other than these, please ue our Bongo freight forwarding service use the link on the side margin to go to the international page and then to Bongo Freight forwarding.serviece

Gun Dog House Door® Co.
Satisfaction Guarantee Warranty

Effective March 1, 2011 –

All customers will receive a 15% restocking fee on returned gates or gate accessories (North States, Kidco, Richell, Cardinal).

Obviously, there are exceptions – a mistake on our part (wrong item entered on order, wrong item shipped) or a truly defective item returned for credit – that entitle a full refund.

 Defective items where the customer wants a replacement, this needs to be handled with the manufacturers, as all their products should have warranties.  Some manufacturers  may ask us to replace and they will credit us, but I need their “approval” in email form in order to be able to deduct the costs of replacement.  this is particularly  true with North States.

 Just a general reminder about defective products:  Defective items generally have warranties with the manufacturer and customers’ need to go through their warranties to get the replacements.  We are not responsible for picking up and call tagging a defective item – for replacement or credit.  If a customer chooses to return an item that they feel is defective, then it is their responsibility to return the itemand pay for the shipping , for which we will issue a refund for the item only minus 15% restocking fee.