If for any reason you are not satisfied with your purchase, you have 30 days from the original purchase date to return the product for a full refund, less shipping costs and a 5% processing fee. The exception to this is there is no return or refund for individual wire rolls or pet attire, pet carriers and pet beds for sanitary reasons.
FOR RETURNS E-mail us using the CONTACT US Page form
we will issue you a
Return Merchandise Authorization number (RMA) to ensure proper processing.
Simply ship the defective unit by insured U.S. Mail or UPS to the address below .
Please Read All the correct procedures for returns below.
Contact us using the CONTACT US Page form when you have shipped with your tracking number.
After the 30 days are up you will have to relay on the limited lifetime warrenty to solve any problem.
K9 Electric Dog Fence
c/o Innotek Direct
125 W Crescentville Rd.
Cincinnati, OH 45246
If you are not completely satisfied with your purchase, simply contact us within 30 days of your invoice date for a no hassle exchange or return.
Please follow these instructions to qualify for a return or exchange:1) Use the Form on the Contact Us Page to send us the following information:to
Current Date
Full Name
Phone Number
Email Address
Order Number
Date of Order
Name of the product you are returning
Reason for the return NOTE:To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed.
2) Within 2 business days, a Customer Service representative will email you instructions for returning your item along with the RETURN ADDRESS FOR RETURN SHIPMENT and RMA Number. Which your will MAKE SURE TO MARK VERY CLEARLY ON THE OUT SIDE OF THE PACKAGE.
RETURN POLICY
Request for returning an item must be submitted within 30 days of the invoice date(the date the order was placed).
Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to, along with an RMA Number
We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages.
Make sure to NOTIFY US BY PHONE OR EMAIL WHEN IT IS SHIPPED BACK TO US with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and please package with appropriate packing material for safe shipment..
Except in the case of a manufacturer's defect, return shipping charges are NOT refundable and initial shipping fees are NOT refundable.
A 5% restocking fee will be charged for each returned item that is not a manufacturer defect. A 15% restocking fee will be charged if the product is returned unclean
Credit card processing fees on the original item will not be refunded , these are usually around 5% or less.
All return items must be in "re-sellable condition" ** to qualify for a return or exchange.
Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.
If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.
If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.
** Note about "re-sellable condition": Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground or installed, and flags that are rusted or have been used are examples of items displaying excessive wear. These items can not be salvaged and resold.
RETURN PROCEDURES
Toprevent any delays in your refund or exchange, please follow these instructions:
Returns must include a copy of the original invoice with the "RMA Number" and "Reason for Return" written on the invoice.
Returns must include all components and wrappings of the original manufacturers' package.
After preparing your package for shipment, you must have the "RMA Number" labeled on the outside of the box in the lower left-hand corner.
For your protection, we strongly suggest you insure your package for shipment. K9 Electric Dog Fence cannot be responsible for returned packages that are lost in the mail
If you have any questions or would like to check the status of a return, please email us
REMINDER: BEFORE RETURNING ANY ITEMS PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THERMANUMBER TO THE OUTSIDE OF THE PACKAGE.
ITEMS RETURNED ---
DAMAGED OR SOILED,
WITHOUT A RETURN AUTHORIZATION NUMBER (RMA)
MORE THAN 30 DAYS AFTER THE RMA NUMBER WAS ISSUED
WITHOUT CONTACTING US IN EXCESS OF 30 DAYS FROM THE DATE OF THE ORDER
MAY BE REFUSED OR WILL INCUR A 20% SERVICE FEE.
Please Note For Clarification
Even though our company name is K9 Electric Dog Fence and the words electric dog fence and electric appear in many places throughout our website, this is for your understanding and convenience. The Innotek dog fences, pet containment systems and their accessories operate electronically and not electrically, which are very safe for your dog.
WARRANTY INFORMATION
PETSAFE WARRANTY
PETSAFE CUSTOMER SERVICE 1-800-732-2677
REGISTERING YOUR NEW PRODUCT ( Important for Warranty Purposes)
Radio Systems Corporation is the industry leader in Consumer Pet Electronics;
products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian,
Staywell and SportDOG brands. Radio Systems Corporation and its authorized
resellers (who display the appropriate sanctioned logos) only sell new products
in original packaging. Product represented as used, refurbished, or “as-is”,
or not in original packaging will not be covered by our warranty, or any
consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp.
cautions consumers from purchasing any product other than product in its
original packaging or or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a
warranty claim can be honored. For your convenience, you may register your
product and provide proof of purchase immediately after your purchase.
Thereafter, proof of purchase will not be required to fulfill a warranty claim.
Products may be registered at http://reg.petsafe.net/cgi-bin/start.cgi.
Proof of purchase is accepted via e-mail, fax or traditional mail. Proof of
purchase is defined as the sales receipt, or copy of the sales receipt. Email:
receipt@petsafe.net
Fax: 866-734-3218
Mail:
Attn: Customer Care Center/POP Radio Systems Corporation 923
Cardinal Court Auburn, IN 46706
We thank you for interest in our products; please refer to our website for
additional product information www.petsafe.net.
ONE YEAR NON-TRANSFERRABLE LIMITED WARRANTY
WHAT IS COVERED: Radio Systems Corporation d/b/a PetSafe
(hereinafter referred to as “PetSafe”) warrants to the original retail consumer
purchaser, and not any other purchaser or subsequent owner, that its PetSafe
product, when subject to normal and proper residential use, will be free from
defects in material or workmanship for a period of one (1) year from the
purchase date. An “original retail consumer purchaser” is a person or entity who
originally purchases the product, or a gift recipient of a new product that is
unopened and in its original packaging. When serviced by PetSafe Customer
Service, PetSafe covers labor and parts for the first year of ownership; after
the first year, a service or upgrade charge will apply relative to replacement
of the product, with new or refurbished items at PetSafe’s sole discretion. The
limited warranty is non-transferrable and shall automatically terminate if the
original retail consumer purchaser resells the PetSafe product or transfers the
property on which the PetSafe product is installed. In the event of
defect, these are your exclusive remedies.
PROPER
PRODUCT USE: This product is designed only for use with domesticated animals; do
not use this product for any other purpose. However, the specific
temperament of your animal may not work with this product. We recommend
that you do not use this product if your animal is aggressive. If you
are unsure whether this product is appropriate for your animal, please consult
with your veterinarian or certified trainer before you use this product. Please
see the instruction manual for additional important
information.
WHAT IS NOT COVERED: This non-transferrable
limited warranty does not provide protection against, and PetSafe will have no
liability under this non-transferrable limited warranty for any damage to or
defects in the products caused by any animal, loss of product(s), failure,
defect or damage caused by events and situations beyond normal residential
exposure conditions, including, but not limited to: commercial use, misuse,
abuse, neglect, improper installation or installation not in accordance with
PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign
objects, acts of God, abnormal or improper use, improper storage, attempted
repair or service by anyone other than PetSafe Customer Service, accident,
alteration, defects in or failure of the surface the PetSafe product is
installed in or upon, discoloration or other damage caused by pollution,
sunlight, other environmental conditions, mold, dirt, mildew, or exposure to
harmful chemicals and any other cause not involving manufacturing defects in the
PetSafe product.
Under no circumstances will PetSafe be liable for any
non-PetSafe labor charges or any expenses whatsoever in connection with the
removal, repair or installation of either the original or replacement
component(s) relative to in-ground fence installation, kennel installation, pet
door installation and other permanent, semi-permanent, or fixture type
installations on the retail consumer purchaser’s
property.
REGISTERING THE PRODUCT: Within thirty (30)
days of purchase, please go to
www.petsafe.net to register your purchase. A sales receipt shall be required
to obtain warranty coverage. Please keep this information in a safe
place.
MAKING A WARRANTY CLAIM: To obtain warranty
service, call the PetSafe Customer Care center. In the United States or Canada,
1-800-732-2677;
Pursuant to this non-transferrable limited warranty, PetSafe will
replace the part with a new or refurbished part. This non-transferrable limited
warranty will then apply to either the new or refurbished part for the remainder
of the original non-transferrable limited warranty
period.
DISCLAIMERS: Replacement as provided under this
non-transferrable limited warranty is the exclusive remedy of the consumer.
Neither labor to remove the part nor labor to install the refurbished or
replaced part is covered.
This non-transferrable limited warranty is in
lieu of all other express warranties. PetSafe expressly disclaims and excludes
all other warranties, express or implied, including without limitation, the
warranties of merchantability and fitness for a particular purpose. PetSafe also
disclaims and excludes all liability for incidental, consequential, punitive,
direct, indirect, special or any other damages arising out of or connected with
the purchase, use or misuse of this product or for the breach of any express or
implied warranties or breach of contract or otherwise. Purchaser assumes all
risks and liabilities from the use or misuse of this product. PetSafe does not
authorize any other person or agent to make any other express or implied
warranties.
Furthermore, PetSafe will not be liable for any loss, damage
or injury resulting from delay in delivery of replacement parts or for any
failure by PetSafe to perform covered repair work due to circumstances beyond
PetSafe’s control.
GOVERNING LAW: This non-transferrable
limited warranty shall be governed by the law of the State of Tennessee, U.S.A.,
and by the laws of the United States of America, excluding their conflicts of
laws principles. Furthermore, the United Nations Convention on Contracts for the
International Sale of Goods is hereby excluded in its entirety from application
to this nontransferrable limited warranty. Jurisdiction and venue shall be
exclusive to the courts of Knox County, Tennessee.
These warranties give
you specific legal rights, and you may also have other rights that vary from
state to state or country to country. Some states or countries do not allow the
exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
DOGTRA WARRANTY INFORMATION
Dogtra Warranty Coverage
Customer service call 1- 888- 811- 9111
LIMITED LIFETIME WARRANTY
To qualify for the limited lifetime warranty:
Dogtra
Company provides the original purchaser with a limited lifetime
warranty for the 175NCP, 180NCP, 200Series, 210 Series, 1400 Series,
1500 Series, 1600 Series, 1700 Series, 1800 Series, 2200 Series, 2000
T&B Series, 3500 Series, 2500 T&B Series, 280 Series, 1900
Series, 2300 Series purchased after Dec. 31, 2005.
TO REGISTER your
Dogtra product, please log onto our website at www.dogtra.com, click on
the warranty registration link and fill out the required information.
All registration must be completed within 30 days of your purchase. If
you do not have access to a computer, you can call our toll free number
of 888-811-9111 so one of our customer service representatives can
register your product online for you. Also if you were unable to
register your product on our website we will accept all products for
repair with a proof of purchase. We strongly recommend you keep your
original receipt. If your product is not registered and proof of
purchase is not available at the time of service, Dogtra will estimate
the age of the unit by the serial number. Serial number estimates can
be different than the actual purchase time. Without proof of purchase
or product registration this is the only method we have for determining
the approximate date of purchase.
Limited lifetime warranty covers:
Limited
Lifetime Warranty begins from the date of purchase. For the first two
years coverage is for both parts and labor, on all our products
purchased new. Accessories such as, chargers, splitter cables,
antennas, straps and batteries have a one-year warranty from the date
of purchase. Once the first and second year warranty coverage expires,
the Limited Lifetime Warranty will cover for all parts except
accessories and labor fees. Labor fees and shipping fees incurred are
the customers' responsibility. Labor fees will be variable depending on
the extent of work required. The Limited Lifetime Warranty will expire
5 years from the date a model is discontinued in production by Dogtra
Company.
**
Battery replacement by the customer during the first year of the
warranty is not recommended. If the customer chooses to replace the
batteries, any damage to the unit during the change-out by the owner
will void the warranty. **
ONE-YEAR LIMITED WARRANTY
Dogtra
Company provides the original purchaser a one-year limited warranty on
parts and labor from the date of the original purchase. Products
covered include, Yapper Stoppers bark collars, E-Fence 3000/3000Gold,
Remote Release Systems, (RRS, RRD and RRdeluxe) PL and QL Launcher
Systems.
Not Covered under the Dogtra Warranty Coverage
All
units coming in for warranty or out of warranty services, inbound
shipping fees are the senders' responsibility. Outbound shipping fees
for out of warranty units will be an addition to the repair fees and
are the customers' responsibility.
NOT COVERED UNDER LIMITED LIFETIME WARRANTY:
We cannot offer warranty for units/products that have been bought secondhand or as a resold product.
Dogtra
DOES NOT replace defective units or provide refunds for products
purchased from us after 30 days from the date of the purchase. Issues
of replacement and refunds on units purchased less than 30 days from an
authorized dealer need to be addressed to the dealer directly.
Dogtra's
warranty DOES NOT cover repairs or replacements due to misuse by the
owner or dog, improper maintenance, and/or lost units. Any water damage
on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP,
202NCP, 1400NCP, 1402NCP, 1500NCP and 1502NCP will also not be covered.
All replacement cost for either the transmitter or receiver will be the
owner's responsibility.
NOT COVERED UNDER ONE YEAR LIMITED WARRANTY:
If the product is resold, the warranty will become void and all repairs will be subject to applicable labor fees.
Dogtra DOES NOT replace defective units or provide refunds after 30 days from date of purchase.
Dogtra's
warranty DOES NOT cover repairs or replacement due to misuse, improper
maintenance or lost units. Any water damage on models that are not
waterproof (RRS & RRD) will not be covered. All replacement costs
for either the transmitter or receiver is the owner's responsibility.
The warranty is void if the unit has been altered or an unauthorized person has attempted repair work.
Procedure for Repair Work
The cost of shipping product under warranty back to Dogtra is the customers' responsibility.
Dogtra will provide/pay (via regular ground service, within the
continental United States) the shipping cost back to the customer. Any
expedited shipping service will be at the customers' expense. Dogtra is
not responsible for loss of training time or inconvenience while the
unit is in for repair work. Dogtra does not provide loaner units or any
form of compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before warranty work is initiated.
Please
include a brief explanation outlining the problems and include your
name, address, city/state/zip code, daytime phone number and evening
phone number. Or, you can visit our website at www.dogtra.com. Click on the
Service Request Form
, print it out and follow the instructions. If repair costs are not
covered under warranty, we will call you for credit card information
once the work has been completed. For any questions concerning your
Dogtra products call us Toll Free at 1-888-811-9111, M-F 8:30AM -
4:00PM, Pacific Time, or email us at repair@dogtra.com for specific repair inquiries.
Send repair units to:
Dogtra Company / Repair
22912 Lockness Avenue
Torrance, CA 90501
DT SYSTEMS WARRANTY INFORMATION
D.T. Systems CUSTOMER SERVICE 214-350-9446
D.T. Systems Premium Lifetime Warranty
(SPT, EDT and ST Series Collars Only)
D.T.
Systems Premium Lifetime Warranty is the best warranty offered in the
industry. This warranty is free to participating customers. This
changes our normal one year parts and labor warranty to a lifetime
warranty against manufacturing defects on parts and a one year warranty
on labor.
What is covered:
D.T.
Systems Premium Lifetime Warranty covers all parts to be free from
manufacturing defects for as long as the unit is held by the original
owner.
Lifetime Warranty applies only to SPT, EDT and ST series collars.
What is not covered:
Batteries
are not part of our lifetime warranty. Rechargeable batteries are
warranted against defects for one year from the original purchase date.
Our warranty does not cover parts that malfunction due to abuse, misuse, improper maintenance, or incorrect handling.
Damage from dogs chewing or wear and tear from excessive field use is not covered.
Our
warranty does not cover the cost of shipping the unit to our repair
center. Return ground shipping (inside the continental United States)
to the customer is covered. However, next day or second day air
shipping is not covered and if requested will be charged.
Any
unit purchased prior to January 2001 is not covered by the Lifetime
Warranty but is covered by our standard One Year warranty.
How the Lifetime Warranty works:
To
qualify for the Warranty you must fill out the warranty registration
card which came with your system and mail it (with your original sales
receipt) to D.T. Systems within 30 days of purchase.
There is no charge for parts or labor for the first year on any of our lifetime warranted products.
When
the product’s labor warranty expires after the first year, there will
be a normal labor charge for any repair under the lifetime warranty
program should your system be in need of service. Labor charges will
range from $35 to $110 depending on 1) the system model, and 2) the
severity of the repair needed.
Any defective manufactured part or parts that need replacement will be free during the lifetime warranty period.
If you recently purchased an EDT or ST unit and it did not have the
Warranty Registration Card in the box. You may access a printable
version here: Warranty Registration Card http://www.dtsystems.com/documents/Warranty_Card.pdf
TRI-TRONICS WARRANTY INFORMATION
TRI-TRONICS CUSTOMER SERVICE 1-800-456-4343
WARRANTY INFORMATION
If you suspect that your Remote Trainer is malfunctioning please first review
the troubleshooting section in your Owner's Guide. If needed, contact our
Customer Service Department at support@tritronics.com or 1-800-456-4343.
The Remote Trainer is covered by a
two-year warranty on parts and labor. (Other Tri-Tronics products may have
a one-year warranty.) The warranty is transferable to
a new owner. It does not cover physical damage or abuse. The warranty is
also void if your unit has been altered or unauthorized service work has
been attempted. Proof
of purchase may be required.
Always contact our Customer Service department
before sending your unit in for repair. If you send your unit in
for repair, either while under warranty or out of warranty, we may
replace it with a reconditioned unit.
For REPAIR CHARGES See page http://www.tritronics.com/repair.asp
In order to better serve our
customers we have extended our repair warranty on most systems. We
now offer a 180-day warranty** on systems we repair at our manufacturing
facility.
We will install new batteries, test
your system and all accessory items (chargers and antennas),
repair or replace any system component that does not meet current
manufacturer’s
standards.
For more information or to arrange
for a Return Authorization prior to returning any units for service,
please email Customer Service at support@tritronics.com or
call us at 1-800-456-4343
For replacement transmitter pricing of G2 EXP and G3 systems please
contact Customer Support.
For replacement receivers of G2 and G3 systems you can simply purchase
a G2 EXP additional receiver separately. For assistance in
making it work with your system please contact Customer Support.
** Does not include beepers and Bark Limiter XS.
MIDWEST HOMES 4 PETS WARRANTY
MIDWEST CUSTOMER SERVICE 800-428-8560
If you have any questions about assembling or using your MIDWEST product, or discover you are missing any parts, or have any problems, don’t take it back to the store...please contact us directly by any of these methods:
LIMITED MANUFACTURERS WARRANTY 1. For one (1) year from the date of original purchase, MIDWEST Homes For Pets (“MIDWEST”) warrants to the purchaser of this pet home that, should it prove defective by reason of improper workmanship and/or material, MIDWEST will repair or replace, at its option, any defective part of the pet home, without charge for the part or for shipping. Replacement parts are warranted for the remainder of the original period. 2. THIS WARRANTY DOES NOT COVER defects in the enclosure caused by any animal, any physical abuse to or misuse of the pet home, any damage caused by the original purchaser or any third party, or any defects arising or discovered more than one (1) year from the original retail purchase date. 3. STEPS TO OBTAIN WARRANTY SERVICE: A. The purchaser must call MIDWEST’s HELPLINE, 800-428-8560, to report the alleged defect to a customer service representative or obtain missing parts. B. The customer service representative will determine if the defect is covered by this warranty, and if it is, will authorize and instruct the purchaser in how to obtain corrective action. C. MIDWEST may require the purchaser to present the sales receipt or other proof of purchase prior to authorizing any return or replacement. No returns or replacements will be permitted without proper authorization. If a return or replacement is authorized, you may be requested to return the item to MIDWEST or to make the item available for pick-up by MIDWEST. 4. ANY EXPRESS WARRANTY NOT PROVIDED IN THIS WARRANTY DOCUMENT, AND ANY REMEDY FOR BREACH OF CONTRACT THAT, BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO A TERM OF ONE (1) YEAR. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 5. UNDER NO CIRCUMSTANCES SHALL MIDWEST BE LIABLE TO PURCHASER OR ANY OTHER PERSON OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. 6. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
MIDWEST CONTACT INFO
Call Toll Free/Local: 800-428-8560 / 765-289-3355
E-mail: info@midwesthomes4pets.com
Fax: 765-289-6524
Mail: P.O. Box 1031, Muncie, IN 47308
Our Web Page: www.midwesthomes4pets.com
On our web page, for your convenience, you will find fully
illustrated, printable instructions! You will also find
additional product information and tips on training and using MIDWEST crates!
We’re open Monday through Friday from 9 a.m to 4 p.m. Eastern Standard Time
IDEAL PET PRODUCTS WARRENTY INFORMATION
IDEAL PET PRODUCTS Warranty
IDEAL PET PRODUCTS CUSTOMER SERVICE 1-800-378-4385
Limited Lifetime Warranty
We believe that our pet doors are the most durable on the market. That's
why we were the first to offer a Limited Lifetime Warranty in workmanship
and materials. All defective parts will be replaced free of charge.
Limited Lifetime Warranty applies to the original purchaser only, with proof
of sales receipt.(Excludes flap or breakage of the glass panel.)
A replacement part will be sent when we receive proof of purchase and a
check in the amount of $10.00 to cover shipping and handling, payable to:
IDEAL PET PRODUCTS, INC.
24735 Ave. Rockefeller
Valencia, California 91355
Attn: Pet Products Warranty Dept.
This warranty is void if damage to material is due to improper installation
or intentional abuse.
As with any home improvement project, if you do not have the tools or skills
to properly install your pet door, we suggest using a professional handyman
or licensed contractor.
KIDCO WARRANTY INFORMATION
KIDCO CUSTOMER SERVICE 1-800-553-5529
Your
KidCo gate is warranted to be free from manufacturing
defects for a period of one year from date of purchase
under normal, non commercial use and while used in compliance
with the operating instructions. This warranty extends
only to the original retail purchaser and is only valid
when supplied with proof of purchase.
KidCo
will either repair, or at our option replace, free of
charge, any parts necessary to correct defects in material
or workmanship during the warranty period. This warranty
is complete and exclusive. The warranty expressly disclaims
liability for incidental, special and consequential
damages of any nature. Any implied warranty arising
by operation of law shall be limited in operation to
the terms of this warranty. Some states do not allow
the exclusion or limitation of incidental or consequential
damages or limitations on how long an implied warranty
lasts, so the above may not apply to you. This warranty
gives you specific legal rights, and you may have other
rights which vary from state to state.
PAWS ABOARD RETURN INFORMATION
PAWS ABOARD CUSTOMER SERVICE 1-877-987-7297
Paws Aboard Return Information
Paws Aboard offers a variety of
products for you and your pet, all at the lowest possible pricing. Our goal is
the complete satisfaction of our customers. We hope that all of our customers
are satisfied with their purchase. However, if the rare situation occurs where
you are not satisfied, or decide you do not want the product you ordered, then
we invite you to return your products to us.
Return Policy and Return
Instructions
All returns must have Return
Authorization Number (RAN) on the packing label for the
package to be accepted. Packages without a RAN will be refused.
To obtain a
Return Authorization Number, please call our office at
877-987-7297 during business hours: Monday through Friday – 9am
to 5pm (Eastern).
Returns must
be requested within 30 days of the invoice date (No
Exceptions).
Returned items
must be in
new condition, in factory sealed original packaging and
include any manuals, and all accessories provided.
To receive a credit, the items
you return must have been purchased directly from Paws Aboard. A 20%
restocking fee and the cost we paid to ship the product to you will be deducted
from the credit total. If your product is damaged, refer to the warranty
provided, or call or email our office for the manufacturers warranty repair
information.
Partial returns
and/or damages will not receive a full credit. Items damaged
through “wear and tear” or due to shipping damage will receive a
partial or no credit at the discretion on Paws Aboard.
It is the customer’s
responsibility to make sure the packaging will not allow product
damage in shipping. You should insure the shipment for loss or
shipping damage that is out of your control.
Partial returns
and/or damages will not receive a full credit. Items damaged through
“wear and tear” or due to shipping damage will receive a partial or
no credit at the discretion on Paws Aboard. It is the customer’s
responsibility to make sure the packaging will not allow product
damage in shipping. You should insure the shipment for loss or
shipping damage that is out of your control.
You must have your RAN on the outside shipping label. No packages
are accepted without the Return Authorization Number clearly printed
on the shipping label.
Send returns to:
Paws Aboard
6102 Benjamin Road
Tampa, FL 33634
We hope that you understand that our return policies are simply a
way of continuing to offer our customers the finest products at the
lowest possible process.
CARDINAL GATES WARRANTY INFORMATION
CARDINAL GATES CUSTOMER SERVICE 1-800-318-3380
Your Cardinal Gate is warranted to be free of manufacturing defects for a period of one year from the date of purchase when used in homes, and according to manufacturers instructions. When used commercially, such as day care centers, the warranty is 90 days. Cardinal Gates, lnc. will either repair or replace, at our option, any parts necessary to correct defects in material or workmanship during the warranty period. The warranty disclaims liabilty for incidental, special and consequential damages of any nature. TO EXERCISE WARRANTY: Ship your gate in a protective carton, freight prepaid to: CARDINAL GATES, INC. 79 Amlajack Way Newnan, GA 30265 You must include the following: 1. Proof of purchase (store receipt, etc.). 2. Brief note describing problem with gate. 3. Full return address along with phone number. FOR FURTHER ASSISTANCE Call 1-800-318-3380 79 Amlajack Way Newnan, GA 30265 770-252-4200 www.cardinalgates.com
OTHER COMPANIES CUSTOMER SEVICE NUMBERS
CUSTOMER SERVICE NUMBERS FOR OTHER COMPANIES
PERIMETER TECHNOLOGIES HAS A 1 YEAR WARRENTY Call 1- 866-900-2007
K&H MANUFACTURING HAS A 1 YEAR WARRENTY Call 1-719-591-6950
NORTH STATES INDUSTRIES INC CUSTOMER SERVICE 763- 486-1754
MR HERZHER PET ACCESSORIES CUSTOMER SERVICE 334- 821-7800
PETMATE PET PRODUCTS CUSTOMER SEVICE 1-877-7386283
KYJEN CUSTOMER SEVICE 1-800-477-5735
CONTECH CUSTOMER SERVICE 1-800-767-8658
PUP PEE SOLUTIONS CUSTOMER SERVICE 1-646-688-4429 (NY)
PET DREAMS CUSTOMER SERVICE 1-866-738-3732
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AQUA PAWS CUSTOMER SERVICE info@gotdog.com
TESTIMONIAL
We have two dogs, a large black lab mix and a border collie mix. We installed the IUC 4100 over 2 acres of our property. This product turned out to be an excellent choice for us. The training DVD was great and the one time I had to call for support I received excellent advice. Both rechargable collars have given us no problems (1 1/2 years old) and they get there share of abuse - our dogs are very active.
One note on this technology if your not sure about its effectiveness. We also have a few free ranging hens for eggs. The dogs will not cross the fence even when the hens walk near the line. Now that's temptation! **** 5 Star Rating
Chris From Virginia
April 8 2006
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EXCEPT FOR
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Door Products, Heavy Wire Products, Dog Ladders & Steps , Dog Life Jackets, Dog
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Certain Individual purchases will incur a flate rate shipping charge
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FOR CANADIANS -We do not ship to Canada, MIDWEST Dog Crates, Dog Gates,
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IF YOU ARE IN CANADA, PLEASE CALL TOLL FREE TO
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Just upgraded today to the IUC 4100 from the HF-201, which I purchased on 7/22/02. Our Boxer "SUSU" is 3years old and was trained from a puppy, she only requires the audiable "tone" with a occassional test of the system mostly from her excitment, and not realizing her location in the yard. Innotek has given us the peace of mind that our "SUSU is safe and secure in her own yard and can run freely enjoying her whole yard. Thank you for a high quality and innovative product. ****5 Star Rating
Charles Pierce Oct 11, 2005
TESTIMONIAL
My System works amazingly well after 1 year. My golden retrievers were wanderers and I can leave them alone outside all day now without a single worry. I've had no problems with the other brand systems employed by both my next door neighbors. My 2 goldens stay out of the garden perimeter as well. This system has given me a new sense of security. I'll never have to spend my evenings driving around screaming out my car window. :) I'm adding a new black lab puppy to the system soon and hope the same good fortune continues. That will be three dogs I don't have to worry about.
INNOTEK IUC5100 CONTAIN N TRAIN® ELECTRIC DOG FENCE SYSTEM
WOULD YOU LIKE YOUR DOG, TO NOT GO WANDERING OFF, BOTHERING YOUR NEIGHBOURS? THEN TRY THIS DOG FENCE!
INNOTEK IUC-5100 ® CONTAIN N TRAIN ® ELECTRIC DOG FENCE SYSTEM
This Pet Containment System offers secure, reliable pet containment, it let's your dog run but not run away! Installation of the dog fence is fast, simple and do-it-yourself. Absolutely harmless to your dog. No unsightly fence, posts, or transmitters to spoil your landscaping.
Safety and security for your pet are now as close as your own back yard! Innotek UltraSmart ™ Dog in-ground dog fence systems set the standard for results you can trust. Not handy or good at installing things, don’t worry -installation is a snap in only three basic steps.
Innotek UltraSmart ™ Dog systems consist of a buried fencing wire connected to an indoor, pet fence radio transmitter. When the dog approaches the boundary fencing wire of the pet containment system, a special UltraSmart™ dog collar worn around your dog's neck delivers a brief, totally harmless correction that discourages him from crossing the boundary fencing wire. Corrections typically become less frequent as the dog learns the limits of his pet containment area.
INNOTEK IUC-5100 CONTAIN N TRAIN ELECTRIC DOG FENCE SYSTEM
Only INNOTEK ® can offer in-ground pet fencing and remote training system in one package. The comfortable UltraSmart ™ dog collar does double duty, both as a pet containment dog collar and as a remote dog training collar. Train in the yard or outside the property. System includes all elements of our UltraSmart ™ in-ground pet fencing, plus a pocket-sized controller. Training features 9 levels of stimulations, tone only dog training and more. For Safety, It has Ready Test to ensure proper collar fit
INCLUDES
-The ADVANCED ULTRASMART™ DOG COLLAR IUC-5225 ( Check out the 3D Collar Tour)
· HANDHELD REMOTE TRAINER transmitter · Wall mounted containment transmitter · Long & short contact points (for short and long haired dogs) · 500 ft. of fencing wire (20 gauge) This will do for about a 1/3 of an acre (any pet containment boundary perimeter longer than 500 ft will need extra boundary fencing wire kits BD-25) · 100 ft of Fast Track twisted fencing wire and Lightening protector LP-4100 · 50 pet fence boundary flags · Pet Containment Range up to 25 acres · Rechargeable lithium ion batteries · Recharging dock or charger that you plug into the wall · Instructional DVD and 800 help line · if you have Dog training questions check a Training DVD or contact dog training hotline-800.826-5527- which provides expert dog training information FREE with purchase. · If you have Installation questionsre your pet containment system see the Instalation and Planning page in the information section of this website or call Innotek at 800-826-5527 and ask for customer service
FEATURES
INNOTEK IUC 5100 CONTAIN N TRAIN ELECTRIC DOG FENCE SYSTEM also doubles as dog training collars.
The remote transmitter has 9 levels of continuous stimulation as well as a tone feature. It has a 150 yard effective range.
The system features Innotek's ® patented run-through prevention to keep your pet in your yard. The dog collar and transmitter are both waterproof. This is a safe, rugged, reliable pet containment system.
Innotek's UltraSmart ™ Radio Fences give you the added flexibility of being compatible to Innotek's ®older pet containment systems as well as their indoor Zones™ system. The IUC-5100 collar works with the SD-2000, SD-2100, and Zones™ indoor containment discs.
THE ADVANCED ULTRASMART™ DOG COLLAR IUC-5225 (check out the 3D collar tour)
This is a good quality, lightweight, durable dog collar with a metal buckle that can withstand a lot. It has small holes along the whole length of the dog collar so can be adjusted to many different sizes of dog's necks.
If you need Extra dog Collars - The correct dog collar to purchase that matches this system is IUC -5225
· The IUC 5225 Electric dog fence collar is recommended for dogs 8 lbs and can be used on neck circumfirence size with a neck size of 6'' to 24" · READY TEST™ - Ensures correct dog collar fit, graduated battery status, and warns of potential system problems for greatest pet safety. · Contoured, Integrated Dog Collar - 30% thinner than other dog collar designs, a fraction of the weight. More comfortable for the dog. · Waterproof Dog Collar stands up to rough punishment, even submerged under water · Rechargeable Dog Collar - Fast-charging, long life Lithium Ion batteries. · Expandable - Add multiple dogs to the in-ground fencing system with additional INNOTEK ® accessory dog collars (sold separately). also work with Innotek Zones ® indoor system
This dog collar product features Innotek’s new UltraSmart ™ technology.
The largest break thru is this new INNOTEK ULTRASMART ™ DOG COLLAR RECEIVER. These advanced small receivers are integrated into the collar. This collar receivers contour to the curved surface of your dog’s neck for a perfect fit, as opposed to all of the other receivers which are basically a square box. The new dog collars also perform an entire self diagnostic, which is fantastic . This is the only dog collar receiver which will let you know if it has been fit correctly to your dog’s neck. Hands down the number one reason that dogs walk over the containment wire and leave the safety of the containment is poor dog collar fit. That problem has now been corrected.
This dog collar also features an advanced Long Lasting Lithium Ion Rechargeable Battery, Not Cadmium, not Nickle Metal Hydride, but advanced Lithium Ion, so the charges are quick (1-2 hours) and they long lasting. The dog collar is recharged on a small recharging station, which can be placed anywhere. This dog collar receiver also features a battery indicator light; green is greater than half a charge, yellow is less than half a charge and red means recharge now.
Over the past few years, dog collar receivers have been getting smaller. Other Larger receivers are approx: 2 ½ inches wide by 1 ¾ inches high by 1 ½ inches deep. That makes them a bit large for dogs under 15 Lbs.
But the Innotek UltraSmart ™ microline dog collars are approx: 1 7/8 inches wide by 7/8 inches high by 7/8 inches deep. That makes them suitable for dogs as small as 8 Lbs. However, many people are looking for containment systems for dogs under 8 Lbs. It is not fair to say that these dog collars are suitable for dogs under 8 Lbs. That is a decision that only the owner can make. Will they work? Yes. Will the dog collar receiver be too big? That is a judgment issue for the owner. Hence, we recommend that you use those measurements in comparison to your dog or cat and then make your own decision. But remember, there is only one other dog fence system available with a small dog collar receiver that is the PetSafe ® Deluxe little dog fence.PIG00-10773 for 6 inches and up. Is the weight of the dog collar receiver important, in practicality? No.
These dog collar receivers weigh between 1 ½ ounce and 3 ounces. They are extremely light, so light that you will commonly see your dog carrying toys, bones or sticks that weigh many times more. (You can also then check out our Petsafe ®PIG00-10773 Deluxe little dog fence sytem for smaller dogs)
This Ultrasmart ™Dog Collar Receiver is WATERPROOF Most dog collar receivers are now waterproof. Waterproof means that the collar receiver can be submerged in water and will not be damaged. If the collar receiver is not waterproof it is water resistant. Water resistant means that the collar will not be damaged if exposed to rain or snow, but it should not be submerged. Clearly waterproof dog collars are the best.
ReadyTest™ ensures that your dog’s collar fits properly. The dog collar emits an audible click to inform you when the dog collar is properly fitted.
The dog collar performs its own on-board systems check for your dog fence. Each time after charging the dog collar runs its own diagnostic to ensure that it’s working properly. Power and electrical circuits are checked providing added safety for your pet. A green light tells you “all systems go” while a red flashing light signals a problem with the dog training collar.
The 3-way battery indicator allows you to never run out of power in your dog fence . A green light tells you that the batteries are half charged or better, yellow means that the charge is less than half, and a red light tells you its time to recharge the dog collar.
The Ultrasmart ™ Collar Reciever is RECHARGEABLE- Rechargability of the collars is the best thing to ever happen to containment systems. The best rechargeable batteries are Lithium Ion. Lithium Ion batteries last longer, and charge quicker than any other rechargeable battery available. Lithium Ion batteries do not develop a memory and will last well beyond the life time of your dog. Lithium Ion Batteries are only available from Innotek in the IUC-4100,and the IUC-5100 The overall dollar savings are obvious, making these systems the most popular available, and least expensive, far outselling conventional battery replacement systems. Proprietary batteries can be a huge pain as they are not commonly available. Frankly, any battery replaceable system requires that you pay almost $30.00 extra per dog per year, plus the time to get them, and the hassle of replacement. In this day and age, almost all household battery operated systems are rechargeable. Now containment systems are as well. The internal rechargeable battery never needs replacement and lasts beyond the life of your dog. These rechargeable containment systems, the SD-2100 , use Nickle Metal Hydride batteries (NiMH). NiMH batteries do not develop memory issues, and can be recharged as often as you want.
Only Innotek’s new UltraSmart ™ line of dog training equipment offers these features to ensure safe and reliable dog training. Recommended for dogs 8 lbs and up and a neck size of 6" and up
Only Innotek’s new UltraSmart ™ line of dog training equipment offers these features to ensure safe and reliable training.
Limited Lifetime Warranty 30 day money back guarantee
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Reasons to Buy From K9 Electric Dog Fence & Dog Products
Consumer AlertAs a result of our consumers continued satisfaction with the products marketed under the Brands PetSafe®, Innotek®, and SportDOG®. Radio Systems Corp. has become the industry leader in Consumer Pet Electronics. Radio
Systems and our authorized resellers only sell new products in its
original packaging. Radio Systems does not offer for sale to any party,
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Please Note: All the products sold on this website will not be sold to any other markets other than all the U.S.A. Canada, Mexico, Puerto Rico and Bahamas. They are not for overseas export at this time. Please check at http://www.petsafe.net/Intl/CA.aspx find the international link for a listiing of the locations of international retailers who are located in and sell in other parts of the world. Sorry we can not help you at this time.
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Even though our company name is K9 Electric Dog Fence and the words
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website, this is for your understanding and convenience. The Innotek
dog fences, pet containment systems and their accessories operate
electronically and not electrically, which are very safe for your dog.
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![I just wanted to write you a quick note to let you know how
well our Innotek IUC-5100 Contain and Train System is
working for us and our 3 dogs.
They learned very quickly (and humanely) the limits of their
free roaming space (we’ve allowed them about 2 acres of
free roaming around the house area), and it’s great that
they now stay in their own yard instead of get into
doggy mischief away from home.
And thanks again for the great service you provided when
I needed to get an extra collar for a new dog who recently
became part of our family, we appreciate that too.](/account/images/quote.img?version=1"e.text=_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_&author.text=Mark+Hendricks&title.text=Trilby%2C+Florida%2C+2009&begin.fill.color=7FB2CC"e.fill.color=333333&stage.width.max=409&pid=1268514957794)
![Thank you for your quick response.
This is the first time I've ordered from your company. So far, I'm impressed. You've been very responsive and your website is user friendly. I will be recommending your company.](/account/images/quote.img?version=1"e.text=Thank+you+for+your+quick+response.+%0A+%0AThis+is+the+first+time+I%27ve+ordered+from+your+company.++So+far%2C+I%27m+impressed.++You%27ve+been+very+responsive+and+your+website+is+user+friendly.++I+will+be+recommending+your+company.&author.text=Joyce+H.++Richmond+Virginia&begin.fill.color=7FB2CC"e.fill.color=333333&stage.width.max=409&pid=1268514957794)
![I would be happy to share our experience, to help others know that there are good quality products and a professional company, that they can feel comfortable dealing with. A reputable business that wants to take good care of their customers. Thank you. I appreciate your professional service.](/account/images/quote.img?version=1"e.text=I+would+be+happy+to+share+our+experience%2C+to+help+others+know+that+there+are+good+quality+products+and+a+professional+company%2C+that+they+can+feel+comfortable+dealing+with.+A+reputable+business+that+wants+to+take+good+care+of+their+customers.+Thank+you.+I+appreciate+your+professional+service.&author.text=Dayle+C.&title.text=Florida-+2008&begin.fill.color=7FB2CC"e.fill.color=333333&begin.font.size=150"e.font.size=18"e.text.wrappingwidth=221&stage.width.max=221&pid=1268514957794)
![I owe you a Very Big THANK YOU! Your K9 electric dog fence is the greatest thing. We fenced in 4 acres. My Great Dane Cléo has not ran away since. Training was super easy and fast. I'm sure it's saved her life (and ours also). Without K9, I don't think we would have found a way to keep her home.](/account/images/quote.img?version=1"e.text=_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_&author.text=Louise+Picard&title.text=Havlock%2C+QC%2C+2008&begin.fill.color=7FB2CC"e.fill.color=333333&begin.font.size=150"e.font.size=18"e.text.wrappingwidth=221&stage.width.max=221&pid=1268514957794)
