ALL INTERNATIONAL SALES ORDERS ARE FINAL,
THERE ARE NO RETURNS AND NO
FOR CANADA AND MEXICO, THERE ARE RETURNS AND
SHIPPING & RETURN INFORMATION
SHIPPING AND RETURN INFORMATION
YOUR SATISFACTION IS OUR PRIMARY GOAL!
FOR RETURNS E-mail us using the CONTACT US Page form
Return Policy and Warranty Information
Your 100% Satisfaction Is Our Goal
30 Day Money Back Guarantee
If for any reason you are not satisfied with your purchase, you have 30 days from the original purchase date to return the product for a full refund, less shipping costs and a 5% processing fee. There are no returns after 60 days.
The exception to this is:
There is no returns or refund for individual Wire Rolls, Beds, used Feeders and Waterers or Pet Apparel, Carriers, Lifejackets, or Pet Waste Disposal Products for sanitary reasons, for some of these call the manufacturer direcly see your packaging for the phone numbers or call us for the customer service numbers,
Also for sanitary reasons there is also no returns or refunds on pet beds unless they are unopened and still in the sealed box they came in.
For KH pet beds they are Returnable ONLY if in sealed, unopened box, refund will be based on inspection,
For KH deal with the manufacturer directly if product has a defect.
Returns for Kidco Products, Cardinal, North States and Simpson Ventures ( Mr Herzher's) are handled directly with the manufacturer, check your packaging for the phone number, if we have to do a return there will be a 15% restocking fee.
we will issue you a Return Merchandise Authorization number (RMA) to ensure proper processing.
Simply ship the defective unit by insured U.S. Mail or UPS to the address below .
Please Read All the correct procedures for returns below.
Contact us using the CONTACT US Page form when you have shipped with your tracking number.
After the 30 days are up you will have to relay on the limited lifetime warrenty to solve any problem.
K9 Electric Dog Fence
c/o Innotek Direct
125 W Crescentville Rd.
Cincinnati, OH 45246
If you are not completely satisfied with your purchase, simply contact us within 30 days of your invoice date for a no hassle exchange or return.
Please follow these instructions to qualify for a return or exchange:1) Use the Form on the Contact Us Page to send us the following information:to
- Current Date
- Full Name
- Phone Number
- Email Address
- Order Number
- Date of Order
- Name of the product you are returning
- Reason for the return
NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed.
2) Within 2 business days, a Customer Service representative will email you instructions for returning your item along with the RETURN ADDRESS FOR RETURN SHIPMENT and RMA Number. Which your will MAKE SURE TO MARK VERY CLEARLY ON THE OUT SIDE OF THE PACKAGE.
- Request for returning an item must be submitted within 30 days of the invoice date(the date the order was placed).
- Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to, along with an RMA Number
- We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages.
- Make sure to NOTIFY US BY PHONE OR EMAIL WHEN IT IS SHIPPED BACK TO US with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and please package with appropriate packing material for safe shipment..
- Except in the case of a manufacturer's defect, return shipping charges are NOT refundable and initial shipping fees are NOT refundable.
- A 5% restocking fee will be charged for each returned item that is not a manufacturer defect. A 15% restocking fee will be charged if the product is returned unclean
- Credit card processing fees on the original item will not be refunded , these are usually around 5% or less.
- All return items must be in "re-sellable condition" ** to qualify for a return or exchange.
- Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.
- If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.
- If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.
** Note about "re-sellable condition": Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground or installed, and flags that are rusted or have been used are examples of items displaying excessive wear. These items can not be salvaged and resold.
To prevent any delays in your refund or exchange, please follow these instructions:
- Returns must include a copy of the original invoice with the "RMA Number" and "Reason for Return" written on the invoice.
- Returns must include all components and wrappings of the original manufacturers' package.
- After preparing your package for shipment, you must have the "RMA Number" labeled on the outside of the box in the lower left-hand corner.
- For your protection, we strongly suggest you insure your package for shipment. K9 Electric Dog Fence cannot be responsible for returned packages that are lost in the mail
If you have any questions or would like to check the status of a return, please email us
- REMINDER: BEFORE RETURNING ANY ITEMS PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RMA NUMBER TO THE OUTSIDE OF THE PACKAGE.
ITEMS RETURNED ---
- DAMAGED OR SOILED,
- WITHOUT A RETURN AUTHORIZATION NUMBER (RMA)
- MORE THAN 30 DAYS AFTER THE RMA NUMBER WAS ISSUED
- WITHOUT CONTACTING US IN EXCESS OF 30 DAYS FROM THE DATE OF THE ORDER
MAY BE REFUSED OR WILL INCUR A 20% SERVICE FEE.
THERE ARE NO RETURNS AFTER 60 DAYS FROM THE DATE OF THE ORDER.
Please Note For Clarification
Even though our company name is K9 Electric Dog Fence and the words electric dog fence and electric appear in many places throughout our website, this is for your understanding and convenience. The Innotek dog fences, pet containment systems and their accessories operate electronically and not electrically, which are very safe for your dog
PERIMETER TECHNOLOGIES WARANTY
PERIMETER TECHNOLOGIES WARRENTY
PERIMETER TECHNOLOGIES WARRANTY INFORMATION
LIMITED LIFETIME WARRANTY
Call Customer Care First. We Can Help.
Perimeter Technologies®, Inc. warrants that its products to the original retail purchaser
will be free from defects in material and workmanship, under normal use, for a period of
one year from the date of the original retail purchase at no cost. Shipping to repair center
not included. This coverage does not include accidental damage or misuse. After one
year from date of original consumer purchase, Perimeter will, at our option repair, replace
or upgrade the defective component at a fi xed rate based on the component, for the life of
the original owner. Owner must provide proof of purchase. Cost of shipping is not covered
under the limited lifetime warranty. Some shipping charges may apply.
Perimeter Technologies offers a hassle-free replacement program.
Simply call 1-866-900-2007 and let us help you with your problem. Please do not return this product to your
PETSAFE WARRANTY INFORMATION
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at http://reg.petsafe.net/cgi-bin/start.cgi. Proof of purchase is accepted via e-mail, fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt. Email: email@example.com
Attn: Customer Care Center/POP
Radio Systems Corporation
923 Cardinal Court
Auburn, IN 46706
We thank you for interest in our products; please refer to our website for additional product information www.petsafe.net.
ONE YEAR NON-TRANSFERRABLE LIMITED WARRANTY
WHAT IS COVERED: Radio Systems Corporation d/b/a PetSafe (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
WHAT IS NOT COVERED: This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product.
Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
REGISTERING THE PRODUCT: Within thirty (30) days of purchase, please go to www.petsafe.net to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
MAKING A WARRANTY CLAIM: To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677;
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
DISCLAIMERS: Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
GOVERNING LAW: This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this nontransferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee.
These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
DOGTRA WARRANTY INFORMATION
DOGTRA WARRANTY INFORMATION
Dogtra Warranty Coverage
Customer service call 1- 888- 811- 9111
||LIMITED LIFETIME WARRANTY
To qualify for the limited lifetime warranty:
Dogtra Company provides the original purchaser with a limited lifetime warranty for the 175NCP, 180NCP, 200Series, 210 Series, 1400 Series, 1500 Series, 1600 Series, 1700 Series, 1800 Series, 2200 Series, 2000 T&B Series, 3500 Series, 2500 T&B Series, 280 Series, 1900 Series, 2300 Series purchased after Dec. 31, 2005.
TO REGISTER your Dogtra product, please log onto our website at www.dogtra.com, click on the warranty registration link and fill out the required information. All registration must be completed within 30 days of your purchase. If you do not have access to a computer, you can call our toll free number of 888-811-9111 so one of our customer service representatives can register your product online for you. Also if you were unable to register your product on our website we will accept all products for repair with a proof of purchase. We strongly recommend you keep your original receipt. If your product is not registered and proof of purchase is not available at the time of service, Dogtra will estimate the age of the unit by the serial number. Serial number estimates can be different than the actual purchase time. Without proof of purchase or product registration this is the only method we have for determining the approximate date of purchase.
Limited lifetime warranty covers:
Limited Lifetime Warranty begins from the date of purchase. For the first two years coverage is for both parts and labor, on all our products purchased new. Accessories such as, chargers, splitter cables, antennas, straps and batteries have a one-year warranty from the date of purchase. Once the first and second year warranty coverage expires, the Limited Lifetime Warranty will cover for all parts except accessories and labor fees. Labor fees and shipping fees incurred are the customers' responsibility. Labor fees will be variable depending on the extent of work required. The Limited Lifetime Warranty will expire 5 years from the date a model is discontinued in production by Dogtra Company.
** Battery replacement by the customer during the first year of the warranty is not recommended. If the customer chooses to replace the batteries, any damage to the unit during the change-out by the owner will void the warranty. **
||ONE-YEAR LIMITED WARRANTY
Dogtra Company provides the original purchaser a one-year limited warranty on parts and labor from the date of the original purchase. Products covered include, Yapper Stoppers bark collars, E-Fence 3000/3000Gold, Remote Release Systems, (RRS, RRD and RRdeluxe) PL and QL Launcher Systems.
|Not Covered under the Dogtra Warranty Coverage
All units coming in for warranty or out of warranty services, inbound shipping fees are the senders' responsibility. Outbound shipping fees for out of warranty units will be an addition to the repair fees and are the customers' responsibility.
||NOT COVERED UNDER LIMITED LIFETIME WARRANTY:
We cannot offer warranty for units/products that have been bought secondhand or as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products purchased from us after 30 days from the date of the purchase. Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer need to be addressed to the dealer directly.
Dogtra's warranty DOES NOT cover repairs or replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP, 202NCP, 1400NCP, 1402NCP, 1500NCP and 1502NCP will also not be covered. All replacement cost for either the transmitter or receiver will be the owner's responsibility.
||NOT COVERED UNDER ONE YEAR LIMITED WARRANTY:
If the product is resold, the warranty will become void and all repairs will be subject to applicable labor fees.
Dogtra DOES NOT replace defective units or provide refunds after 30 days from date of purchase.
Dogtra's warranty DOES NOT cover repairs or replacement due to misuse, improper maintenance or lost units. Any water damage on models that are not waterproof (RRS & RRD) will not be covered. All replacement costs for either the transmitter or receiver is the owner's responsibility.
The warranty is void if the unit has been altered or an unauthorized person has attempted repair work.
|Procedure for Repair Work
The cost of shipping product under warranty back to Dogtra is the customers' responsibility. Dogtra will provide/pay (via regular ground service, within the continental United States) the shipping cost back to the customer. Any expedited shipping service will be at the customers' expense. Dogtra is not responsible for loss of training time or inconvenience while the unit is in for repair work. Dogtra does not provide loaner units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before warranty work is initiated.
Please include a brief explanation outlining the problems and include your name, address, city/state/zip code, daytime phone number and evening phone number. Or, you can visit our website at www.dogtra.com. Click on the Service Request Form , print it out and follow the instructions. If repair costs are not covered under warranty, we will call you for credit card information once the work has been completed. For any questions concerning your Dogtra products call us Toll Free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific Time, or email us at firstname.lastname@example.org for specific repair inquiries.
Send repair units to:
Dogtra Company / Repair
22912 Lockness Avenue
Torrance, CA 90501
DT SYSTEMS WARRANTYINFORMATION
DT SYSTEMS WARRANTY INFORMATION
D.T. Systems CUSTOMER SERVICE 214-350-9446
D.T. Systems Premium Lifetime Warranty
(SPT, EDT and ST Series Collars Only)
D.T. Systems Premium Lifetime Warranty is the best warranty offered in the industry. This warranty is free to participating customers. This changes our normal one year parts and labor warranty to a lifetime warranty against manufacturing defects on parts and a one year warranty on labor.
What is covered:
- D.T. Systems Premium Lifetime Warranty covers all parts to be free from manufacturing defects for as long as the unit is held by the original owner.
- Lifetime Warranty applies only to SPT, EDT and ST series collars.
What is not covered:
- Batteries are not part of our lifetime warranty. Rechargeable batteries are warranted against defects for one year from the original purchase date.
- Our warranty does not cover parts that malfunction due to abuse, misuse, improper maintenance, or incorrect handling.
- Damage from dogs chewing or wear and tear from excessive field use is not covered.
- Our warranty does not cover the cost of shipping the unit to our repair center. Return ground shipping (inside the continental United States) to the customer is covered. However, next day or second day air shipping is not covered and if requested will be charged.
- Any unit purchased prior to January 2001 is not covered by the Lifetime Warranty but is covered by our standard One Year warranty.
How the Lifetime Warranty works:
- To qualify for the Warranty you must fill out the warranty registration card which came with your system and mail it (with your original sales receipt) to D.T. Systems within 30 days of purchase.
- There is no charge for parts or labor for the first year on any of our lifetime warranted products.
- When the product’s labor warranty expires after the first year, there will be a normal labor charge for any repair under the lifetime warranty program should your system be in need of service. Labor charges will range from $35 to $110 depending on 1) the system model, and 2) the severity of the repair needed.
- Any defective manufactured part or parts that need replacement will be free during the lifetime warranty period.
If you recently purchased an EDT or ST unit and it did not have the Warranty Registration Card in the box. You may access a printable version here: Warranty Registration Card http://www.dtsystems.com/documents/Warranty_Card.pdf
TRI-TRONICS WARRANTY INFORMATION
TRI-TRONICS CUSTOMER SERVICE 1-800-456-4343
If you suspect that your Remote Trainer is malfunctioning please first review the troubleshooting section in your Owner's Guide. If needed, contact our Customer Service Department at email@example.com or 1-800-456-4343.
The Remote Trainer is covered by a two-year warranty on parts and labor. (Other Tri-Tronics products may have a one-year warranty.) The warranty is transferable to a new owner. It does not cover physical damage or abuse. The warranty is also void if your unit has been altered or unauthorized service work has been attempted. Proof of purchase may be required.
Always contact our Customer Service department before sending your unit in for repair. If you send your unit in for repair, either while under warranty or out of warranty, we may replace it with a reconditioned unit.
For REPAIR CHARGES See page http://www.tritronics.com/repair.asp
In order to better serve our customers we have extended our repair warranty on most systems. We now offer a 180-day warranty** on systems we repair at our manufacturing facility.
We will install new batteries, test your system and all accessory items (chargers and antennas), repair or replace any system component that does not meet current manufacturer’s standards.
For more information or to arrange for a Return Authorization prior to returning any units for service, please email Customer Service at firstname.lastname@example.org or call us at 1-800-456-4343
For replacement transmitter pricing of G2 EXP and G3 systems please contact Customer Support.
For replacement receivers of G2 and G3 systems you can simply purchase a G2 EXP additional receiver separately. For assistance in making it work with your system please contact Customer Support.
** Does not include beepers and Bark Limiter XS.
MIDWEST WARRANTY INFORMATION
MIDWEST HOMES 4 PETS WARRANTY
MIDWEST CUSTOMER SERVICE 800-428-8560
If you have any questions about assembling or using your MIDWEST product, or discover you are missing any
parts, or have any problems, don’t take it back to the store...please contact us directly by any of these
Call Toll Free/Local: 800-428-8560 / 765-289-3355
LIMITED MANUFACTURERS WARRANTY
1. For one (1) year from the date of original purchase, MIDWEST Homes For Pets (“MIDWEST”) warrants to the purchaser of this pet home that, should it prove
defective by reason of improper workmanship and/or material, MIDWEST will repair or replace, at its option, any defective part of the pet home, without charge for the part
or for shipping. Replacement parts are warranted for the remainder of the original period.
2. THIS WARRANTY DOES NOT COVER defects in the enclosure caused by any animal, any physical abuse to or misuse of the pet home, any damage caused by the
original purchaser or any third party, or any defects arising or discovered more than one (1) year from the original retail purchase date.
3. STEPS TO OBTAIN WARRANTY SERVICE:
A. The purchaser must call MIDWEST’s HELPLINE, 800-428-8560, to report the alleged defect to a customer service representative or obtain missing parts.
B. The customer service representative will determine if the defect is covered by this warranty, and if it is, will authorize and instruct the purchaser in how to obtain
C. MIDWEST may require the purchaser to present the sales receipt or other proof of purchase prior to authorizing any return or replacement. No returns or
replacements will be permitted without proper authorization. If a return or replacement is authorized, you may be requested to return the item to MIDWEST or to make the
item available for pick-up by MIDWEST.
4. ANY EXPRESS WARRANTY NOT PROVIDED IN THIS WARRANTY DOCUMENT, AND ANY REMEDY FOR BREACH OF CONTRACT THAT, BUT FOR THIS PROVISION,
MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF
FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO A TERM OF ONE (1) YEAR. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
5. UNDER NO CIRCUMSTANCES SHALL MIDWEST BE LIABLE TO PURCHASER OR ANY OTHER PERSON OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE, SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.
6. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
MIDWEST CONTACT INFO
Call Toll Free/Local: 800-428-8560 / 765-289-3355
Mail: P.O. Box 1031, Muncie, IN 47308
Our Web Page: www.midwesthomes4pets.com
On our web page, for your convenience, you will find fully
illustrated, printable instructions! You will also find
additional product information and tips on training and using MIDWEST crates!
We’re open Monday through Friday from 9 a.m to 4 p.m. Eastern Standard Time
IDEAL WARRANTY INFORMATION
IDEAL PET PRODUCTS WARRENTY INFORMATION
IDEAL PET PRODUCTS Warranty
IDEAL PET PRODUCTS CUSTOMER SERVICE 1-800-378-4385
Limited Lifetime Warranty
We believe that our pet doors are the most durable on the market. That's why we were the first to offer a Limited Lifetime Warranty in workmanship and materials. All defective parts will be replaced free of charge. Limited Lifetime Warranty applies to the original purchaser only, with proof of sales receipt.(Excludes flap or breakage of the glass panel.)
A replacement part will be sent when we receive proof of purchase and a check in the amount of $10.00 to cover shipping and handling, payable to:
IDEAL PET PRODUCTS, INC.
24735 Ave. Rockefeller
Valencia, California 91355
Attn: Pet Products Warranty Dept.
This warranty is void if damage to material is due to improper installation or intentional abuse.
As with any home improvement project, if you do not have the tools or skills to properly install your pet door, we suggest using a professional handyman or licensed contractor.
INFORAMTION ON GATE RETURNS
WARRANTY AND RETURN FOR GATES
Effective March 1, 2011 –
All customers will receive a 15% restocking fee on returned gates or gate accessories (North States, Kidco, Richell, Cardinal).
Obviously, there are exceptions – a mistake on our part (wrong item entered on order, wrong item shipped) or a truly defective item returned for credit – that entitle a full refund.
Defective items where the customer wants a replacement, this needs to be handled with the manufacturers, as all their products should have warranties. Some manufacturers may ask us to replace and they will credit us, but I need their “approval” in email form in order to be able to deduct the costs of replacement. this is particularly true with North States.
Just a general reminder about defective products: Defective items generally have warranties with the manufacturer and customers’ need to go through their warranties to get the replacements. We are not responsible for picking up and call tagging a defective item – for replacement or credit. If a customer chooses to return an item that they feel is defective, then it is their responsibility to return the itemand pay for the shipping , for which we will issue a refund for the item only minus 15% restocking fee.
PAWS ABOARD RETURN INFORMATION
PAWS ABOARD RETURN INFORMATION
PAWS ABOARD CUSTOMER SERVICE 1-877-987-7297
Paws Aboard Return Information
Paws Aboard offers a variety of products for you and your pet, all at the lowest possible pricing. Our goal is the complete satisfaction of our customers. We hope that all of our customers are satisfied with their purchase. However, if the rare situation occurs where you are not satisfied, or decide you do not want the product you ordered, then we invite you to return your products to us.
Return Policy and Return Instructions
All returns must have Return Authorization Number (RAN) on the packing label for the package to be accepted. Packages without a RAN will be refused.
To obtain a Return Authorization Number, please call our office at 877-987-7297 during business hours: Monday through Friday – 9am to 5pm (Eastern).
Returns must be requested within 30 days of the invoice date (No Exceptions).
Returned items must be in new condition, in factory sealed original packaging and include any manuals, and all accessories provided.
To receive a credit, the items you return must have been purchased directly from Paws Aboard. A 20% restocking fee and the cost we paid to ship the product to you will be deducted from the credit total. If your product is damaged, refer to the warranty provided, or call or email our office for the manufacturers warranty repair information.
- Partial returns and/or damages will not receive a full credit. Items damaged through “wear and tear” or due to shipping damage will receive a partial or no credit at the discretion on Paws Aboard.
- It is the customer’s responsibility to make sure the packaging will not allow product damage in shipping. You should insure the shipment for loss or shipping damage that is out of your control.
Partial returns and/or damages will not receive a full credit. Items damaged through “wear and tear” or due to shipping damage will receive a partial or no credit at the discretion on Paws Aboard. It is the customer’s responsibility to make sure the packaging will not allow product damage in shipping. You should insure the shipment for loss or shipping damage that is out of your control.
You must have your RAN on the outside shipping label. No packages are accepted without the Return Authorization Number clearly printed on the shipping label.
Send returns to:
6102 Benjamin Road
Tampa, FL 33634
We hope that you understand that our return policies are simply a way of continuing to offer our customers the finest products at the lowest possible process.
KIDCO WARRANTY INFORMATION
KIDCO WARRANTY INFORMATION
KIDCO CUSTOMER SERVICE 1-800-553-5529
Your KidCo gate is warranted to be free from manufacturing defects for a period of one year from date of purchase under normal, non commercial use and while used in compliance with the operating instructions. This warranty extends only to the original retail purchaser and is only valid when supplied with proof of purchase.
KidCo will either repair, or at our option replace, free of charge, any parts necessary to correct defects in material or workmanship during the warranty period. This warranty is complete and exclusive. The warranty expressly disclaims liability for incidental, special and consequential damages of any nature. Any implied warranty arising by operation of law shall be limited in operation to the terms of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
CARDINAL WARRANTY INFORMATION
CARDINAL GATES WARRANTY INFORMATION
CARDINAL GATES CUSTOMER SERVICE 1-800-318-3380
Your Cardinal Gate is warranted to be free of manufacturing defects for a period of one year
from the date of purchase when used in homes, and according to manufacturers instructions.
When used commercially, such as day care centers, the warranty is 90 days.
Cardinal Gates, lnc. will either repair or replace, at our option, any parts necessary to correct
defects in material or workmanship during the warranty period. The warranty disclaims liabilty
for incidental, special and consequential damages of any nature.
TO EXERCISE WARRANTY:
Ship your gate in a protective carton, freight prepaid to:
CARDINAL GATES, INC.
79 Amlajack Way
Newnan, GA 30265
You must include the following:
1. Proof of purchase (store receipt, etc.).
2. Brief note describing problem with gate.
3. Full return address along with phone number.
FOR FURTHER ASSISTANCE
79 Amlajack Way
Newnan, GA 30265
GUN DOG HOUSE DOORS® WARRENTY
GUN DOG HOUSE DOORS® WARRENTY
Gun Dog House Door® Co.
Satisfaction Guarantee Warranty
I believe you will agree that the Gun Dog House Doors® are the "finest looking," best "designed," and greatest "value" for the money you have ever seen in a pet door. However, if for any reason you are not completely satisfied with your purchase,PLEASE CALL FOR RMA NUMBER and address to return it in original condition within 30 days. We will promptly return the purchase price less shipping and a 5% processing fee. After 30 days you will be charged a 20% restocking fee. Customers are responsible for return shipping costs and any return damage issues.
OTHER COMPANIES CUSTOMER SERVICE NUMBERS
CUSTOMER SERVICE NUMBERS FOR OTHER COMPANIES
PERIMETER TECHNOLOGIES HAS A 1 YEAR WARRENTY Call 1- 866-900-2007
K&H MANUFACTURING HAS A 1 YEAR WARRENTY Call 1-719-591-6950
NORTH STATES INDUSTRIES INC CUSTOMER SERVICE 763- 486-1754
MR HERZHER PET ACCESSORIES CUSTOMER SERVICE 334- 821-7800
PETMATE PET PRODUCTS CUSTOMER SEVICE 1-877-7386283
KYJEN CUSTOMER SEVICE 1-800-477-5735
CONTECH CUSTOMER SERVICE 1-800-767-8658
PUP PEE SOLUTIONS CUSTOMER SERVICE 1-646-688-4429 (NY)
PET DREAMS CUSTOMER SERVICE 1-866-738-3732
SOOTHSOFT INNOVATIONS CUSTOMER SERVICE email@example.com
AQUA PAWS CUSTOMER SERVICE firstname.lastname@example.org
INNOTEK IUC-5100 TRAIN AND CONTAIN SUPERIOR DOG FENCE
CHECKOUT OUR PRODUCT SPECIALS
Thank you for your quick response.
This is the first time I've ordered from your company. So far, I'm impressed. You've been very responsive and your website is user friendly. I will be recommending your company.
We have two dogs, a large black lab mix and a border collie mix. We installed the IUC 4100 over 2 acres of our property. This product turned out to be an excellent choice for us. The training DVD was great and the one time I had to call for support I received excellent advice. Both rechargable collars have given us no problems (1 1/2 years old) and they get there share of abuse - our dogs are very active.
One note on this technology if your not sure about its effectiveness. We also have a few free ranging hens for eggs. The dogs will not cross the fence even when the hens walk near the line. Now that's temptation! **** 5 Star Rating
Chris From Virginia
YOUR 100% SATISFACTION IS OUR PRIMARY GOAL
WE HAVE A 30 DAY MONEY BACK GUARANTEE
LIMITED LIFETIME WARRANTY
ON OUR PRODUCTS
SEE OUR WARRANTY PAGE
SAFE AND SECURE SHOPPING
100% Secure Shopping
Visa, Mastercard, Discover and PayPal Accepted.
For International Orders, we ship Internationally by using Bongo freight forwarding addresses
Get yours, by clicking on the Bongo logo and go to the International page
ALL SHIPPING FROM CINCINNATI, OHIO
FREE SHIPPING BY UPS
ON ALL ELECTRONIC PRODUCTS
FOR ORDERS OVER $150.00
$7.99 SHIPPING FOR ORDERS UNDER $150.00
FOR THE LOWER 48 US STATES
ALL PRODUCTS BELOW WILL INCUR A SHIPPING COST
Heavy Wire Products, Booster Bath and Ramp, Dog Beds, Med to Ex Lg Dog Door Products, Dog Dishes and feeders, Dog Ramps, Ladders & Steps , Dog Life Jackets, Dog Carriers, Strollers, Dog Gates(except Dynamic Accents Products) Dog Crates Pens or Cages and all Cat Products except electronics. We keep our prices as low as possible for your benefit. We do not inflate ship costs, you can see what it actually costs to ship. The shipping cost for these products is based on the item weight and destination. They are calculated by a UPS calculator on the website during the checkout process. After you put you product in the cart and them in your address on the order form you will get the shipping price
IF YOU ARE IN CANADA,
We do not usually ship the big products to Canada, Dog Crates, Dog Gates, (except Dynamic Accents Products), Ramps,Ladders & Steps, Ideal Products, Petmate products, Booster Bath Products and Dog Strollers. We can give you a shipping quote by UPS and do custom orders by phone for some of these products to Canada .
Call Toll free 866-698-2678 for Quote week days only
We now offer International Shipping Worldwide through Bongo. If you are interested in international shipping CLICK HERE for more details
Just upgraded today to the IUC 4100 from the HF-201, which I purchased previously. Our Boxer "SUSU" is 3years old and was trained from a puppy, she only requires the audiable "tone" with a occassional test of the system mostly from her excitment, and not realizing her location in the yard. Innotek has given us the peace of mind that our "SUSU is safe and secure in her own yard and can run freely enjoying her whole yard. Thank you for a high quality and innovative product. ****5 Star Rating
My System works amazingly well after 1 year. My golden retrievers were wanderers and I can leave them alone outside all day now without a single worry. I've had no problems with the other brand systems employed by both my next door neighbours. My 2 goldens stay out of the garden perimeter as well. This system has given me a new sense of security. I'll never have to spend my evenings driving around screaming out my car window. :) I'm adding a new black lab puppy to the system soon and hope the same good fortune continues. That will be three dogs I don't have to worry about.
**** 5 Star Rating
DYNAMIC ACCENTS WARRENTY INFO
DYNAMIC ACCENTS WARRANTY INFORMATION
FOR INFORMATION ON WARRANTY FOR ORDERS OF DYNAMIC ACCENTS PRODUCTS FOR USA TO GO TO THE DYNAMIC ACCENTS PAGE FOR USA
PLEASE CLICK HERE
FOR INFORMATION ON WARRANTY FOR ORDERS OF DYNAMIC ACCENTS PRODUCTS IN CANADA TO GO TO THE DYNAMIC ACCENTS PAGE FOR CANADA.
PLEASE CLICK HERE
FOR DOG LOVERS
KEEP YOUR DOG SAFE
USE A K9 ELECTRIC DOG FENCE
YOU AND YOUR DOG WILL LOVE THE FREEDOM AND SECURITY THAT
AN ELECTRIC DOG FENCE GIVES YOU,
AT HOME, THE COTTAGE, YOUR MOBILE HOME OR WHEN YOU GO RVING
Click Checkout, FILL IN FORM, click NEXT, then SUBMIT
Note: All prices in US Dollars
SAFE AND SECURE SHOPPING
100% SECURE SHOPPING.
Welcome to K9 Electric Dog Fence and Dog Products Website
ORDER ONLINE OR CALL TO ORDER
Visa, Mastercard Discover & PayPal Accepted.
If you have any questions please give us a call at the above number. We would be more than happy to help you.
Thank you for visiting us. We are continuously adding new products, so we hope you will visit us often.
Recommended to use Google Chrome or Firefox as a browser, it is faster than Internet Explorer
TRUSTED SITE- Click to Verify
PLEASE BOOKMARK OUR SITE
ADD THIS SITE TO YOUR FAVORITES
PRODUCT CATEGORY QUICKLINKS
SHOP BY PRODUCT BRAND
Product Brand Categories
Our Checkout Form is PCI Compliant
which means it is Safe to Purchase with Credit Cards on the site and
over the phone, you will see the logo on the page where you enter the
Welcome Canadian Orders
Welcome Canadian Orders
REASONS TO BUY FROM US
YOUR BEST CHOICE FOR DOG PRODUCTS
Reasons to Buy From K9 Electric Dog Fence & Dog Products
- Best Prices
- Large Variety & Selection of Products
- Easy & Fast Order Processing
- Trusted, Certified Site
- 100% Secure Shopping, PCI Compliant
- Authorized Retailer
- Fast shipping
- Free shipping for Electronics Orders Over $150
- Toll free number
- Good Customer Service
- Excellent Communication
- Fast Response to Your Questions
- Help with Problem Solving
- 30 day Money Back Guarantee.
- All Warranties Honored
- Lots of Information for You
- Easy to Navigate Website
- Interested in your Satisfaction
LIKE, SAVE AND SHARE
FOLLOW US ON Facebook, Twitter
Follow us on Facebook
Follow us on Twitter
See Our Products on The Find
I would be happy to share our experience, to help others know that there are good quality products and a professional company, that they can feel comfortable dealing with. A reputable business that wants to take good care of their customers. Thank you. I appreciate your professional service.
I owe you a Very Big THANK YOU! Your K9 electric dog fence is the greatest thing. We fenced in 4 acres. My Great Dane Cléo has not ran away since. Training was super easy and fast. I'm sure it's saved her life (and ours also). Without K9, I don't think we would have found a way to keep her home.
Featured Specials on Dog Products
PetSafe® Authorized Retailer
Click here to verify that this is a PetSafeÂ® Authorized Retailer
SportDOG® Brand Authorized Retailer
Click here to verify that this is a PetSafeÂ® Authorized Retailer
Innotek® Authorized Retailer
Click logo to verify
Perimeter® Authorized Retailer
PUBLISHED ON EZINE
Expert Author Status On Ezine Article Directory
As a result of our consumers continued satisfaction with the products marketed under the Brands PetSafe®, Innotek®, and SportDOG®. Radio Systems Corp. has become the industry leader in Consumer Pet Electronics. Radio
Systems and our authorized resellers only sell new products in its
original packaging. Radio Systems does not offer for sale to any party,
refurbished, “open box”, or out-of-the box items. Products purchased
from reseller’s not in original packaging or sold as refurbished will
not be covered by our warranty, our any consumer support. Radio
Systems is committed to consumer satisfaction. To that end Radio
Systems Corp. cautions consumers from purchasing any product other than
new product in its original packaging. You should not purchase from any
resellers claiming to sell “refurbished product” as this is a false and
misleading claim. We thank you for interest in our products; please
refer to our website for additional product information http://www.petsafe.net/Intl/CA.aspx .
SAFE AND SECURE SHOPPING
Visa, Mastercard, Discover, PayPal Accepted.
FOR QUESTIONS OR PROBLEMS CALL
Please Note: All the products sold on this website will not be sold or shipped to any other countries other than all the U.S.A. Canada, Mexico, Puerto Rico and Bahamas. They are only for overseas export at this time by BONGO Ffreight forwarding. Please check our International Orders page to learn more about this or check http://www.petsafe.net/Intl/CA.aspx find the international link for a listiing of the locations of international retailers who are located in and sell in other parts of the world. Sorry thisis all we can we can do to help you at this time.
Please Note For Clarification
Even though our company name is K9 Electric Dog Fence and the words
electric dog fence and electric appear in many places throughout our
website, this is for your understanding and convenience. The Innotek
dog fences, pet containment systems and their accessories operate
electronically and not electrically, which are very safe for your dog.